Information Analyst II

Primary Care Alberta; Calgary; Hybrid; CAD 44,000 - 75,000; Full time

Job summary

Primary Care Alberta is seeking an Information Analyst to support Health Link 811 by designing, developing, and maintaining BI solutions, dashboards, and reports. You will use SQL to extract, transform, and analyze data from multiple sources to drive performance insights.

This role requires an undergraduate degree in statistics or information analysis, five years of data analysis experience, and proficiency with Tableau, Epic, and Microsoft Office. The position is full-time, based in Calgary.

Qualifications

• Undergraduate degree in statistics, information analysis, or equivalent experience.
• Five years of experience with data analysis.
• Broad understanding of relational databases with strong analytical skills.
• Experience with scripting in SQL.
• Epic Proficiency Test or Epic certification in relevant modules.
• Experience with data visualization tools such as Tableau.
• Intermediate to advanced Microsoft Office skills.
• Strong verbal and written communication skills.

Responsibilities

• Design, develop, and maintain BI solutions including dashboards and reports.
• Use SQL to extract, transform, validate, and analyze data from multiple sources.
• Ensure data integrity, quality, and timely availability of information.
• Support quality and performance improvement initiatives through reporting tools.
• Translate complex data into meaningful insights and visualizations.
• Collaborate with stakeholders to understand reporting and analytics needs.

Skills

Data analysis

Problem solving

Verbal & written communication

Education

Undergraduate degree in statistics or information analysis

Tools

SQL

Tableau

Epic Proficiency/Test

Microsoft Office

Job description

The Information Analyst reports to the Program Lead, Performance Analytics, Health Link 811, Primary Care Alberta. Works independently, receiving minimal guidance and direction and must establish in-depth knowledge and experience of all Health Link 811 processes to ensure the effective retrieval, analysis, and reporting of all program and client data collected by Health Link 811.

Description:

Design, develop, and maintain business intelligence (BI) solutions, including dashboards and reports using BI applications such as Tableau (or equivalent tools).Use SQL to extract, transform, validate, and analyze data from multiple data sources to support reporting and decision-making.Ensure data integrity, quality, and consistency, and maintain the timely availability of valid and reliable information.Support quality and performance improvement initiatives by developing, enhancing, and streamlining electronic tools and reporting solutions.Translate complex data into meaningful insights and visualizations that support performance management and organizational objectives.Collaborate with stakeholders to understand reporting and analytics needs and recommend practical, data-driven solutions.

• Classification: Analyst
• Union: Exempt
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Negotiable Location: Within Calgary Zone
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 03-SEP-2026
• Date Available: 28-SEP-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $31.64
• Maximum Hourly Salary: $54.36
• Vehicle Requirement: Not Applicable

• Classification: Analyst
• Union: Exempt
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Negotiable Location: Within Calgary Zone
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 03-SEP-2026
• Date Available: 28-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $31.64
• Maximum Hourly Salary: $54.36
• Vehicle Requirement: Not Applicable

Required Qualifications:

Undergraduate degree in statistics, information analysis, or equivalent experience demonstrating strong analytical skills.

Additional Required Qualifications:

Five years of experience with data analysis. A broad understanding of relational databases with strong analytical skills and experience with scripting in SQL. Have passed the Epic Proficiency Test (or hold Epic certification in relevant modules). Experience with statistical programming and with data visualization tools such as Tableau. Intermediate to advanced Microsoft Office skills. Well-developed verbal and written communication skills.

Preferred Qualifications:

As Required.

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