Inflight Services Lead: Cabin Crew & Operations

Flyrouge; Canada; On-site; CAD 45,000 - 55,000; Full time

Job summary

An airline company in Dorval is seeking a dedicated individual to support Cabin personnel in ensuring safety, compliance, and operational efficiency in in-flight service. The candidate must have at least 3 years of Flight Attendant experience, demonstrate leadership capabilities, and have strong customer service skills. Responsibilities include evaluating performance, supporting attendance management, and resolving passenger complaints. Preference will be given to bilingual applicants, and the role emphasizes a commitment to diversity and inclusion.

Qualifications

• Minimum 3 years Flight Attendant experience preferred.
• Strong customer service and interpersonal skills.
• Ability to lead, coach, motivate and direct subordinates.

Responsibilities

• Provide day-to-day decision making and direction for on-board product delivery.
• Conduct ongoing performance assessments of Flight Attendants.
• Review and resolve passenger complaints with Cabin Crew.

Skills

Customer Service skills

Interpersonal skills

Organizational skills

Leadership abilities

Ability to work independently

Proficiency in Microsoft Office

Education

Flight Attendant qualification

Job description

An airline company in Dorval is seeking a dedicated individual to support Cabin personnel in ensuring safety, compliance, and operational efficiency in in-flight service. The candidate must have at least 3 years of Flight Attendant experience, demonstrate leadership capabilities, and have strong customer service skills. Responsibilities include evaluating performance, supporting attendance management, and resolving passenger complaints. Preference will be given to bilingual applicants, and the role emphasizes a commitment to diversity and inclusion.