Infirmière / Infirmier gestionnaire de cas / Bilingual Nurse Case Manager - Future Opportunities

Innomar Strategies; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

Innomar Strategies is seeking a Drug Access Navigator to support patients and healthcare providers in accessing medication and therapies. The role involves managing patient cases, providing ongoing support, and liaising with healthcare professionals. The ideal candidate possesses a Bachelor's degree in healthcare, extensive experience in the pharmaceutical industry, and is bilingual in French and English, showcasing strong analytical and communication skills.

Benefits

Medical, dental, and vision care

Comprehensive wellness benefits

Personal growth and training programs

Paid parental and caregiver leave

Qualifications

• Minimum of three years experience in healthcare, pharmaceutical, or insurance industries.
• Bilingualism (French and English) strongly preferred.
• Healthcare and case management experience preferred.

Responsibilities

• Provide support to patients regarding medication access and therapies.
• Liaise between patients, healthcare providers, and payers.
• Administer case management protocols and maintain data.

Skills

Communication

Problem-solving

Organizational skills

Negotiation

Teamwork

Analytical skills

Education

Bachelor's degree in healthcare or related field

Tools

Microsoft Office Suite

Internet research tools

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Provide support to patients and healthcare providers, including but not limited to information on the Patient Support services, specific diseases, and therapies based on manufacturer-provided materials and product monograph;

Work with patients and families to complete a needs assessment related to medication access;

Act as a liaison between patients, families, healthcare providers, and payers related to medication access.

Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state, or product-related questions, based on information provided as part of the program materials

Provide ongoing support on disease state or product-related questions, based on information provided as part of the program materials, to ensure patient adherence, as dictated by the needs of the patient.

Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments, and situations that fall outside program-provided materials or manufacturer product monograph;

Database management and ongoing auditing of files and information captured;

Administer and adhere to case management protocols, including data collection, ongoing patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers;

Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;

Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required;

Attend pharmaceutical meetings as required;

Attend patient meetings, conferences as needed to educate patients and providers on Patient Support Program services;

Work with patient associations and advocacy groups, as required;

Establish and maintain partnerships with the pharmaceutical team;

Liaise with healthcare providers, pharmacies, infusion clinics, and other agencies as required to coordinate infusions, drug delivery, and resolve issues as they arise;

Communicate clearly to the manager, team, and the client regarding the management of patient cases;

Participate with the managers in the training process of new Drug Access Navigators, including shadowing and call monitoring.

Report Adverse Events / Severe Adverse Events following program Standard Operating Procedures;

The Drug Access Navigator will also be assigned other duties and tasks as required from time to time. May be required to be on standby / on call as part of this role.

What your background should look like

A Bachelor's degree in healthcare or a related field

Requires a minimum of three (3) years, and preferably more than five (5) years, in the healthcare, pharmaceutical, or insurance industry or related experience;

The preferred candidate has healthcare and case management experience in medical or hospital practice, or the insurance or bio-pharma industry;

Bilingualism (French and English) strongly preferred;

• Strong ability to multi-task;
• Ability to work under pressure;
• Internet research and computer savvy; strong verbal and written communication skills, problem-solving skills, and team player;
• Ability to communicate and comprehend medical information;
• Demonstrate teamwork abilities;
• Ability to work autonomously;
• Handle sensitive issues with opposing opinions and strong negotiation skills;
• Strong business and financial acumen;
• Strong analytical and mathematical skills;
• Effective communication skills both orally and in writing;
• Effective interpersonal and leadership skills;
• Organizational skills with attention to detail;
• Ability to meet deadlines consistently;
• Excellent problem-solving skills;
• Presentation skills;
• Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs;
• Available for travel at least 15% per year.

What Cencora offers

We provide compensation, benefits, and resources that support an inclusive culture and our team members’ ability to live with purpose every day. Our offerings include medical, dental, vision care, and a comprehensive suite of wellness benefits such as backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental and caregiver leave.

We also support personal growth through training programs, professional development resources, mentorship, employee resource groups, volunteer activities, and more.

Schedule

Full time

Affiliated Companies

Innomar Strategies