Team Manager III, Accident Benefit Claims

TD; Edmonton; On-site; CAD 74,000 - 112,000; Full time

Job summary

TD Insurance is hiring a Team Manager III for Accident Benefit Claims in Edmonton. This role involves leading a team, providing operational oversight, and ensuring compliance while fostering a collaborative work environment. Candidates are expected to have relevant experience and a passion for developing others. Join a leading team dedicated to exceptional customer service and employee growth.

Benefits

Total Rewards Package including health benefits

Career development opportunities

Employee discounts

Qualifications

• 3+ years in Accident Benefit Claims Services with increasing responsibility.
• Proficient communication and interaction skills with clients.
• Strong decision-making abilities and file quality standards knowledge.

Responsibilities

• Lead a team of Analysts/Accident Benefits advisors.
• Handle escalated client calls and complaints.
• Monitor business results and participate in recruitment.

Skills

Claims Management

Leadership

Communication

Problem Solving

Coaching

Negotiation

Education

Undergraduate degree

Job description

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Work Location:

Edmonton, Alberta, Canada

Hours

35

Line Of Business

TD Insurance

Pay Details

$74,500 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.



In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential.More than just a job, we offer rewarding careers.

TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.

Job Details

If you’re a methodical, process-driven leader with a passion for health and recovery, we want you to join our team.

Reporting directly to the Senior Manager, this role's key responsibility is to lead a team of Analysts/Accident Benefits advisors, modeling quality service and encouraging your team to reach their full potential. As Team Manager you’ll provide leadership through coaching and timely feedback as their primary support and mentor for questions relating to AB Section B processes and procedures. You’ll also lead weekly huddles and provide operational oversight, legislative oversight and oversight of payments.

What You'll Do

No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Accident Benefits Claims Team your work will involve a range of complexity and may include the following accountabilities:

Make an Impact:

• Lead a team that handles Accident Benefits claims
• Provide ongoing feedback on team and individual objectives; identify team members with leadership potential to facilitate development opportunities
• Ensure Analysts acquire and improve relevant competencies through coaching; participate in their development plans and conduct thorough one-on-one reviews
• Handle and resolve escalated client calls and complaints to meet or exceed their needs while balancing the objectives of organization; participate in identifying the root causes and trends of client complaints
• Supervise Accident Benefits advisors who support clients; promote clear treatment plans and recovery processes while maintaining compliance
• Monitor, understand and be accountable for the business results of the unit including core, retention and financial results
• Participate in the recruitment process to ensure quality candidates with diverse skills and experiences
  
  

Experience Growth:

• Remain current in case law, legislated regulatory changes and recent settlements which impact accident benefits claims
• Contribute to cross-functional or enterprise initiatives as an organizational or subject matter expert to identify risk or provide guidance for complex situations (e.g., Human Resources, Recruitment, Technology, Finance, Risk Management)
• Participate in networking activities, maintain connections within the industry and local insurance market to stay abreast of leading industry trends
• Lead monthly Leadership meetings, monthly one-on-one meetings with advisor, quarterly meetings and yearly reviews
  
  

Cultivate our Culture of Care:

• Lead and model quality interaction with each employee; develop a passion for identifying employee needs and exceeding their expectations
• Encourage and assist each team member in achieving their full potential through a positive approach, coaching and appreciation for a job well done
• Establish and maintain effective relationships with key partners
• Consider every case as unique and non-biased; use appropriate methods to help advisors achieve file resolution, resulting in a fair and equitable claim settlement
  
  

Job Requirements

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

What You Need To Succeed

• 3+ years of relevant work experience in Accident Benefit Claims Services along with progressively more responsibilities
• A genuine interest in fostering long-term learning or development in others
• Proficient in the use of effective questioning techniques, such as open-ended and closed questions coupled with good listening and probing techniques
• Demonstrated ability to take action to create an opportunity or avoid future crisis
• Experience ensuring file quality standards and file handling protocols are followed
• Proven decision-making ability based on a mixture of analysis, experience and judgment
• Proven ability to communicate effectively and interact successfully with internal and external clients
• Can quickly recognize discrepancies and/or gaps in data and reports; understands the need for accuracy and hard deadlines
• Proven ability to negotiate win/win outcomes when reasonably possible
• Demonstrated letter-writing skills that are clear, professional and convey appropriate types and amounts of information
• Undergraduate degree would be an asset
• Can effectively interpret the standard auto policy
• Can effectively interpret medical documents with advanced knowledge of human anatomy
  
  

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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