Web Specialist

CIRO / OCRI; Toronto; Hybrid; CAD 70,000 - 77,000; Full time

Benefits offered by this job

Hybrid work environment

Health Benefits and Spending Account

Defined Contribution Pension Plan

Paid flex days and sick days

Maternity/Paternity leave top up

Continuing development and designating

Job summary

CIRO is seeking a Web Specialist to maintain and publish content on our public website, ensuring accessibility and optimal UX. You will work with internal teams to translate web content into effective digital campaigns and maintain navigation, structure and SEO alignment.

You will collaborate with Communications and SMEs, publish via CMS, and uphold WCAG/AODA standards while producing analytics reports to drive improvements.

Qualifications

• Excellent communication and stakeholder management abilities.
• User experience design and knowledge of accessibility standards (WCAG, AODA).
• Knowledge of document accessibility and remediation (PDF).
• Knowledge of search engine optimization and design tools.
• Experience with Content Management Systems (Drupal).
• Experience as a subject matter expert with web technologies, information architecture, structured data and digital content.

Responsibilities

• Own the end-to-end web publishing process, ensuring content is accurate and published on time.
• Publish content from business units through CMS editorial workflow while maintaining CIRO visual identity.
• Uphold WCAG/AODA accessibility standards across website content.
• Audit and remediate PDF documents for accessibility.
• Manage site navigation, menus, and breadcrumbs for content structure.
• Collaborate with communications team to ensure current, relevant CIRO content.
• Produce periodic web analytics reports to inform decisions.
• Deliver recommendations to optimize web content for SEO, accessibility, and UX.

Skills

Excellent communication

Stakeholder management

User experience design

Accessibility standards

SEO knowledge

Education

Post-secondary degree or diploma in Communications, Marketing, Digital Media, Computer Science, or related field

Tools

Drupal

Job description

40 Temperance Street

Suite 2600

Toronto, ON M5H0B4, CAN

Description

About Us

As a self-regulatory organization, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. At the Canadian Investment Regulatory Organization (CIRO) , we are committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets. Join a growing team and contribute to the dynamic and complex world of Canadian capital markets.

About this Opportunity

Reporting to the Manager, Web & Multimedia, this position has overall responsibility for ensuring website content is up to date and accessible to CIRO’s diverse stakeholders and website visitors. In this role you will act as the primary bridge between internal business units and our public facing digital platform. Responsibilities include structuring and publishing new content, changes to site navigation or structure, optimizations for search engines, ensuring the accessibility of the website, and coordination with Information Technology Services. The Web Specialist also works with CIRO Subject Matter Experts (SMEs) to help them turn web communications into effective digital campaigns. If you take pride in zero-error delivery, have a sharp eye for detail, and are passionate about web technologies and accessibility, we want to hear from you.

Core Responsibilities

• Own the end-to-end web publishing process, verifying that incoming content integrates seamlessly onto the website ensuring content accuracy and timely publications
• Guide and publish content received from business units through Content Management System (CMS) editorial workflow ensuring the layout and structure remain consistent and aligned with CIRO’s visual identity guidelines and web standards
• Uphold Accessibility Standards across website content ensuring all web content meets WCAG accessibility guidelines
• Audit and remediate PDF documents ensuring they are fully accessible for assistive technology users
• Maintain the integrity of the website’s hierarchy by accurately configuring the menus, sidebar navigations and breadcrumbs when publishing pages
• Work closely with the communications team and various business units to ensure all website content is current, relevant and showcases CIRO initiatives and programs
• Execute on retention and governance workflows defined by the Website Governance Committee
• Audit and manage site content, proactively recommend structural, stylistic and navigational improvements ensuring alignment with CIRO’s visual identity guidelines and web standards
• Produce periodic web analytics reports to inform decisions and recommendations to both the communications team and business team subject matter experts
• Deliver recommendations to optimize web content for search, accessibility and user experience
• Create and publish engaging internal posts, articles on the organization wide intranet to drive employee engagement
• Participate in steering committees and working groups regarding the corporate website

What You Bring

Must-have:

• Post-secondary degree or diploma in Communications, Marketing, Digital Media, Computer Science, or a related field
• Minimum of 3-5 years of experience in web design, web development, or related digital communication role
• Experience with Content Management Systems (i.e. Drupal)
• Experience as a subject matter expert with respect to web technologies, information architecture, structured data and digital content
• User experience design, and knowledge of accessibility standards (WCAG, AODA)
• Knowledge of document accessibility and remediation (i.e. PDF)
• Knowledge of search engine optimization and design tools
• Experience in dealing with confidential information in a sensitive manner
• Excellent communication and stakeholder management abilities

Nice to have:

• Experience in a financial services environment would be considered an asset
• Ability to work under pressure with variable priorities and tight deadlines
• Strong time management skills, including ability to effectively prioritize and juggle multiple deadlines
• Self-starter, proactive, creative and eager to learn
• Strong listening skills with an ability to interpret information and translate into web and print materials
• Ability to plan production schedule and workflow
• Use of project management tools (JIRA, Microsoft Planner) to efficiently manage work with diverse teams across the organization
• Knowledge of securities/financial services industry or regulatory environment
• Understanding of regulatory terminology
• Ability to work independently while ensuring appropriate approvals and engagement with project teams
• Ability to work with a high volume of content
• Strong listening skills with an ability to interpret information and translate that into project deliverables
• Ability to work with, or communicate in both French and English

What we offer:

• Competitive base salary in alignment with market
• Performance based bonus *
• Hybrid work environment
• Employer paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one
• Defined Contribution Pension Plan with company matching that starts on your first day of employment *
• Paid flex days and sick days *
• Maternity Leave Of Absence/Paternity Leave Of Absence top up *
• Paid continuous learning and continuing development including designations

*Asterisked offerings are not applicable to contracts

Why the Canadian Investment Regulatory Organization (CIRO):

Our purpose and our impact:

With offices across Canada - from Vancouver to Montreal, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. As regulators, we understand that we are all investors, and therefore a career with us is a purposeful career: protecting our future.

Culture and Working Environment:

Life at CIRO is purpose and performance-driven. We foster an inclusive culture where teamwork, a forward-thinking attitude, and integrity are at the core of everything we do. This creates an environment where employees thrive, grow, and are empowered to learn and contribute their best.

Joining CIRO means becoming part of a dynamic and transparent organization that values accountability and is committed to maintaining the highest standards of regulatory oversight in the financial industry.

Looking for a career where you can safeguard the integrity of Canadian markets? Join CIRO and be part of the team that secures our financial future.

At CIRO, you’ll be part of an organization driven by Pride in Excellence , a strong Focus on Well ‑ being , and A Shared Purpose that connects our people to meaningful work. We’re committed to fostering an inclusive, supportive environment where you can grow and make an impact. Learn more about what it’s like to build your career at CIRO by exploring our Careers page: https://www.ciro.ca/about-ciro/careers

Our Commitment:

CIRO is an equal opportunity employer and is committed to providing employment accommodationin accordance withthe Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CIRO will provide accommodation to job applicants with disabilities throughout the recruitment process. Should you require accommodation, please contact Human Resources.

We are committed to creating an inclusive and barrier-free recruitment and selection process across Canada. We welcome applications from all qualified individuals and dedicated to providing accommodations upon request for candidates participating in all aspects of the recruitment process, in accordance with applicable human rights and accessibility legislation.

OurRecruitment Process:

• This posting reflects an active vacancy on our team
• We use automated (AI) tools to assist with candidate sourcing and communications. Applications are reviewed by our hiring team and hiring decisions are made by people.
• This role has a hiring range of $70,000 - $77,000 with the placement and offered salary being based on knowledge, skills, education/training and experience, as well as external market conditions and internal equity.

While we appreciate receiving applications, only those applicants who closely meet the position requirements will be contacted.