Industrial Field Service Technician - Robotics & Printing

Bell and Howell; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Travel opportunities

Training programs

Job summary

Bell and Howell is seeking an Associate Customer Service Technician/Field to be the primary contact for technical and service-related issues on industrial, robotic, and printing equipment. You will diagnose electronics, hardware, software, and system failures and determine cost-effective repairs to minimize downtime.

This temporary position may lead to full-time permanent employment, with travel across the US and Canada for training; electrical and mechanical experience is required, not IT.

Qualifications

• Requires strong electronics and mechanical background with software troubleshooting skills.
• Background in computer program functionality and troubleshooting is essential.
• Associates degree preferred; relevant training a plus.

Responsibilities

• Install, troubleshoot and repair industrial products including printing and packaging equipment and robotics.
• Schedule and perform regular maintenance inspections on equipment.
• Manage parts inventory and customer service calls; maintain maintenance schedules.
• Foster positive customer relations with effective communication.
• Coordinate between customer and other company departments; respond to emergencies.
• Provide on-call support up to 7 days per week as needed.

Skills

Software troubleshooting

Customer relations

Communication

Teamwork

Problem solving

Education

High School + electronics/advanced mechanics training

2-year diploma or degree in electronics/advanced mechanics/software

Associate degree preferred

Tools

Oscilloscopes

DMM

Gauges

Job description

Bell and Howell is seeking an Associate Customer Service Technician/Field to be the primary contact for technical and service-related issues on industrial, robotic, and printing equipment. You will diagnose electronics, hardware, software, and system failures and determine cost-effective repairs to minimize downtime.

This temporary position may lead to full-time permanent employment, with travel across the US and Canada for training; electrical and mechanical experience is required, not IT.