Industrial Counter Sales Pro - Customer Focused & Fast-Paced

The Bolt Supply House Ltd; Surrey; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Flexible health, drug, and dental plan

Employer-matching retirement savings

Life and disability insurance

Employee Family Assistance Program (E"

Vacation entitlement

Fitness reimbursement

Job summary

The Bolt Supply House Ltd in Surrey, BC is seeking a dependable Counter Sales Representative to support branch sales and warehouse operations in a fast-paced industrial setting. You will assist customers, process orders, and help maintain accurate inventory and shipments.

Ideal candidates have 2+ years in Industrial MRO, strong customer service, and experience with ERP/order entry systems. Forklift experience is an asset.

Qualifications

• 2+ years in Industrial MRO or related environment.
• Excellent customer service with a positive attitude.
• Experience operating warehouse equipment (forklift, pallet jack).
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and attention to detail.
• Proficient with Microsoft Office and ERP/order entry systems.
• Strong math skills for pricing and measurements.

Responsibilities

• Respond to customer inquiries in person, by phone, and by email with professionalism and technical knowledge.
• Assess customer needs and recommend products, pricing, and availability.
• Provide alternatives considering price, specs, compatibility, and stock.
• Provide updates on product availability, shipment status, and timelines.
• Coordinate with vendors and internal teams to fulfill orders and resolve issues.
• Maintain organized counter and storefront area and ensure inventory accuracy.
• Build relationships with new and repeat customers; support shipping and receiving activities.
• Uphold company policies and assist with other branch duties as needed.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Teamwork

Self-motivation

Tools

Forklift

Pallet jack

ERP/order entry systems

Microsoft Excel

Outlook

Job description

The Bolt Supply House Ltd in Surrey, BC is seeking a dependable Counter Sales Representative to support branch sales and warehouse operations in a fast-paced industrial setting. You will assist customers, process orders, and help maintain accurate inventory and shipments.

Ideal candidates have 2+ years in Industrial MRO, strong customer service, and experience with ERP/order entry systems. Forklift experience is an asset.