Indigenous Intake and Crisis Case Manager (Contract) (67-26)

Canadian Mental Health Association; Parry Sound; On-site; CAD 40,000 - 53,000; Full time

Benefits offered by this job

HOOPP

Job summary

Canadian Mental Health Association Muskoka-Parry Sound (CMHAMPS) is hiring an Intake and Crisis Case Manager (67-26) to support Indigenous populations in Muskoka and Parry Sound. The role includes mobile outreach, in-person support, and participation in a 24/7 on-call service.

The position values Indigenous knowledge, strong communication, and the ability to work autonomously within a multidisciplinary rural team. 35 hours/week, contract through March 2027, based in Parry Sound.

Qualifications

• We value life/work experience and practical knowledge in mental health and addictions.
• Indigenous language awareness is highly valued.
• Ability to work autonomously and in a rural, multidisciplinary team.

Responsibilities

• Manage walk-in referrals and crisis situations with cultural sensitivity.
• Respond to emergency department requests and provide crisis assessments.
• Serve as shift manager for the B'Saanibamaadsiwin team and handle referrals.
• Engage with First Nations communities and external partners.
• Participate in after-hours on-call crisis service and 24/7 crisis support.
• Contribute to community education and development activities.

Skills

Indigenous cultures knowledge

Communication

Interpersonal skills

On-call availability

Bilingual French (asset)

Education

Clinical degree (Bachelor's or higher) in Psychology/Social Work/Nursing

Equivalency considered for relevant experience

One year experience with serious mental illness

Tools

Windows

Outlook

Data management software

Ontario G/G2 license or valid driver’s license

Job description

INTAKE AND CRISIS CASE MANAGER (67-26)

B'Saanibamaadsiwin PROGRAM

Job Status

Contract until March 2027 (Vacancy)

Hours of Work

35 hours per week

Base Office

Parry Sound

Competition

67-26

Purpose of the Position

We are seeking a dedicated and compassionate professional to support the mental health and well-being of Indigenous populations (First Nations, Métis, and Inuit) within the Districts of Muskoka and Parry Sound. As a key member of our Crisis/Intake Clinical Team, you will provide high-quality assessment, intake, and crisis intervention services, ensuring culturally sensitive care. The role includes both mobile outreach and in-person support and involves participation in a 24/7 on-call service to provide continuous support.

We strongly encourage applications from individuals who identify as Indigenous. As part of our commitment to providing culturally relevant care, candidates who self-identify as Indigenous will be prioritized in the hiring process.

Education and Qualifications

• We highly value life experience, work experience, and practical knowledge in supporting individuals with mental health and addictions. Equivalency will be heavily considered in place of formal education for candidates with significant relevant experience in the field.
• A clinical degree (Bachelor's or higher) in Psychology, Social Work, Nursing, or a related field is considered an asset but not a strict requirement.
• Practical experience working with serious mental illnesses, typically gained with at least one (1) year of experience.
• Strong knowledge of Indigenous cultures, history, and the impact on health is essential.
• Indigenous language or a strong awareness of Indigenous languages is highly valued.
• Demonstrated ability to provide effective case management and crisis intervention, particularly in Indigenous contexts.
• Knowledge of mental illnesses and issues related to severe mental health conditions.
• Implement recommendations from the Indigenous Opioid Strategy in the region. Experience working with individuals struggling with addiction.
• Ability to work autonomously and within a multidisciplinary team in a rural setting.
• Excellent communication, organization, and interpersonal skills.
• Working knowledge of Microsoft Windows, Outlook, and data management software.
• A valid Ontario G or G2 driver's license and reliable transportation.
• Willingness to work shifts, including evenings, weekends, and statutory holidays.
• Bilingual in French is an asset.

Major Responsibilities

• Act as a key support to Indigenous consumers by managing walk-in self-referrals and crisis situations in a culturally sensitive and professional manner.
• Respond to emergency department requests and provide crisis assessments as required.
• Serve as a shift manager for the B'Saanibamaadsiwin team, handling referrals and crisis calls.
• Build and maintain relationships with key stakeholders, including First Nations communities and external partners.
• Participate in after-hours on-call crisis service and assist with implementing the agency’s 24/7 crisis support.
• Engage in community education and development activities.

Salary Scale

$29.26 to $38.32 per hour, commensurate with qualifications and experience.

Benefits

• Optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP), with contributions starting on the date of hire.

Culture and Inclusion

Canadian Mental Health Association Muskoka-Parry Sound (CMHAMPS) is dedicated to fostering an inclusive, culturally safe workplace. We prioritize the hiring of Indigenous individuals for this position, recognizing the importance of providing services that respect and resonate with the traditions, cultures, and languages of the communities we serve.

Equal Opportunity Statement

Canadian Mental Health Association Muskoka – Parry Sound (CMHAMPS) is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace.

Encouragement of Qualified Consumers / Survivors and Family Members

Qualified consumers/survivors and/or family members are encouraged to apply.

Application Retention Period

We retain all applications submitted for one year after the closing date of this posting for consideration in any future postings.

Accessibility Statement

As part of our commitment to Accessibility, if you wish this information in a different format, please contact our office at 705-645-2262 or email [e-mail]. If you are contacted regarding a job opportunity, please let us know prior to the interview if you require accommodation.

Thank You Note

We thank all applicants but only those selected for an interview will be contacted.