Independent EAP Counsellor (All locations)

TELUS; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

TELUS Health is seeking an experienced In-person EAP counsellor contractor to deliver solution‑focused care to employees and their families across Canada. Work with TELUS Health's internal EAP team to assess needs, set goals, and create individualized treatment plans within coverage parameters.

Requirements include a Master’s degree in Counselling, Psychology, or Social Work, 5+ years post‑credential counselling experience, professional liability insurance, and a privately maintained office

Qualifications

• Master’s degree in Counselling, Psychology, or Social Work.
• Valid professional liability insurance coverage.
• Minimum of 5 years post‑credential counselling experience.
• Demonstrated expertise in solution‑focused, short‑term counselling approaches and goal‑oriented treatment planning.
• Ability to assess and manage high‑risk cases, including clients at risk of harm to self or others.
• Experience working with individuals, couples, and families across varying presenting concerns.
• Strong clinical documentation and record‑keeping skills aligned with professional standards.

Responsibilities

• Deliver solution‑focused, short‑term in‑person counselling to employees and their families.
• Partner with TELUS Health's internal EAP team to assess client needs, establish goals, and develop individualized treatment plans within EAP coverage parameters.
• Serve as a TELUS Health representative when engaging with clients, local employers, and Indigenous health organizations to strengthen community partnerships and expand mental health access in underserved areas.
• Maintain accurate clinical documentation and records in alignment with TELUS Health's clinical standards, protocols, and regulatory requirements.
• Connect clients with local community resources and support services to enhance their treatment outcomes and promote sustainable well‑being.
• Adhere to professional, ethical, and confidentiality guidelines while managing high‑risk cases and complying with all relevant provincial and federal regulations.
• Engage in continuous professional development to stay current with best practices in solution‑focused therapy and mental health care.

Skills

Solution-focused counselling

High-risk case management

Record-keeping

Interpersonal skills

Education

Master’s degree in Counselling, Psychology, or Social Work

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

- Registered Psychologist or Registered Social Worker – In‑Person EAP Affiliate Across Canada Service Type: In‑Person Employee Assistance Program (EAP) Referrals Fully registered Clinical Social Workers, Counselling Therapists, Clinical Counsellors, or Psychologists

Our team and what we will accomplish together TELUS Health is empowering every person to live their healthiest life by expanding access to mental health support across Canada's remote and rural communities. As an in‑person EAP counsellor contractor, you will deliver solution‑focused care to employees and their families. You will join a growing network of mental health professionals committed to closing the gap in mental health access for those who need it most, backed by TELUS Health's clinical expertise, referral support, and dedication to diversity and inclusion.

What you will do:

• Deliver solution‑focused, short‑term in‑person counselling to employees and their families.
• Partner with TELUS Health's internal EAP team to assess client needs, establish goals, and develop individualized treatment plans within EAP coverage parameters.
• Serve as a TELUS Health representative when engaging with clients, local employers, and Indigenous health organizations to strengthen community partnerships and expand mental health access in underserved areas.
• Maintain accurate clinical documentation and records in alignment with TELUS Health's clinical standards, protocols, and regulatory requirements.
• Connect clients with local community resources and support services to enhance their treatment outcomes and promote sustainable well‑being.
• Adhere to professional, ethical, and confidentiality guidelines while managing high‑risk cases and complying with all relevant provincial and federal regulations.
• Engage in continuous professional development to stay current with best practices in solution‑focused therapy and mental health care.

What you bring:

• A Master’s degree in Counselling, Psychology, or Social Work.
• Valid professional liability insurance coverage.
• Minimum of 5 years post‑credential counselling experience.
• Demonstrated expertise in solution‑focused, short‑term counselling approaches and goal‑oriented treatment planning.
• Ability to assess and manage high‑risk cases, including clients at risk of harm to self or others.
• Experience working with individuals, couples, and families across varying presenting concerns.
• Strong clinical documentation and record‑keeping skills aligned with professional standards and regulatory requirements.
• A professionally maintained private office or clinic space suitable for in‑person sessions.

Great‑to‑haves:

• Knowledge of or experience working with Indigenous communities, cultural competency training, or understanding of trauma‑informed care practices.
• Experience with specialized EAP services such as work support programs, critical incident stress debriefing, or post‑trauma interventions.

Why join TELUS Health as an Independent Contractor?

Steady stream of referrals to support your independent practice growth. Flexibility to work as a solo practitioner or as part of an established group practice on your terms. Opportunity to work with a diverse client base and make a meaningful impact. Increased professional visibility and credibility through association with TELUS Health Access to clinical consultation, and peer networking. Reliable bi‑monthly billing cycle and prompt payments, including coverage for no‑shows and late cancellations. Opportunities to deliver specialized services such as work support programs and post‑trauma interventions.

TELUS Commitment to Diversity and Inclusion

TELUS is committed to promoting and celebrating diversity, inclusion, and well‑being within our team, company, and the communities where we live and work. We recognize the worth and dignity of all people and are dedicated to creating an inclusive environment where everyone can thrive. We believe that diverse perspectives strengthen our organization and help us better serve the communities we support.

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it’s a career‑defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long‑term relationships along the way.

A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded.

You will be leveraging our world‑leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.