Incident Manager

US Tech Solutions; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Major Incident Manager in Montreal. You'll coordinate critical incidents, manage daily operations, and ensure timely resolutions. This 12-month contract role offers a competitive pay range and the chance to work in a dynamic IT environment.

Qualifications

• Coordinates activities for Critical Incidents.
• Manages day-to-day activities in Incident Management.

Responsibilities

• Assigns resources to ensure workload balancing.
• Monitors work queues for incidents in jeopardy.

Skills

On-site

French language

Education

High school diploma

Job description

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This range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $40.00/hr

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Job Title: Major Incident Manager

Duration: 12 Months Contract (With possibility of extension or hire)

Job Description:

Responsibilities:

• Coordinates all required activities for Critical Incidents.
• Manages, coordinates, and monitors day to day activities necessary to move forward within the Incident Management process for a given Service domain.
• Assigns resources to ensure workload balancing to meet service level commitments.
• Monitors and examines work queues for Incidents in jeopardy of missing service agreements. Escalation points to ensure timely incident resolution.
• Delivery liaison for Process Account Lead and High Priority Incident Manager.
• Manages team performance of the Incident Management process.
• Accountable for process adherence in their area of responsibility.
• Assists the team in moving an Incident through resolution.
• Monitors Service delivered by the team for all customers being served.
• Analyses the process performance and delivery metrics.

Experience:

• On-site, French language, Montreal location, on-call.

Skills:

Education:

• High school diploma.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Email: [e-mail]

Internal ID: 25-32537

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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