Incentive Compensation Delivery Coordinator

RBC; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

RBC is seeking a Coordinator to oversee audit and control measures for the Mortgage Specialist Compensation program. The role involves ensuring compliance with standards and guidelines, conducting transaction verifications, and providing exceptional service to partners. Ideal candidates will have service operations experience and strong problem-solving skills, contributing to a dynamic and collaborative team environment.

Benefits

Dynamic and collaborative work environment

Opportunities for professional growth

Qualifications

• Experience in service operations achieving volume targets.
• Strong problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct verification for mortgage transactions to ensure correct compensation processing.
• Achieve daily process volume targets while maintaining quality.
• Respond to compensation-related queries and issues.

Skills

Adaptability

Critical Thinking

Customer Service

Time Management

Job description

Job Summary

Job Description

What is the opportunity?

RBC is recruiting a Coordinator that will deliver on the audit and control measures for the Mortgage Specialist Compensation program ensuring adherence to compensation standards and guidelines; mitigation of risk; and verifying conformity to regulatory requirements.

What will you do?

• Conduct verification for individual mortgage transactions to ensure compensation is correctly processed in accordance with process and policy.
• Achieve daily process volume targets while meeting quality expectations related to completeness and accuracy.
• Deliver an exceptional partner experience by researching and responding to compensation related queries and issues raised.
• Act as a team player and contribute to continuous improvement, productivity and process execution risk mitigation through idea creation and collaboration

What you need to succeed:

• Experience working in a service operations environment (achieving volume targets while maintaining quality standards)
• Problem solving capabilities and a proven ability to simplify the complicated.
• Ability to adapt to process and program/policy changes.
• Ability to foster strong working relationships with internal and external business partners; customer service oriented.
• Operates efficiently within a framework of deadlines, task priorities and adjustments to work schedules in order to meet business targets.
• Excellent written and verbal communication skills.

Nice to have:

• Familiarity with RBC technological platforms
• Understanding of Home Equity Finance products and transaction types
• Experience with process audit and controls

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater scopes of work

Job Skills

Adaptability, Benefit Programs, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Human Resources Policies, Time Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-20

Application Deadline:

2025-05-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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