Technical Customer Support Advisor - intouch.cx

mbcustomercontact; Winnipeg; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary - $18.30 / hr

Industry-leading benefits - Dental, +

Amazing career growth opportunities

On-site events

Job summary

intouch.cx is seeking a Technical Customer Support Advisor to join our Winnipeg campus. You will be the friendly voice guiding customers through technical issues and troubleshooting, using your knowledge to deliver fast, high-quality solutions.

The role emphasizes strong communication, independent work, and a passion for ongoing learning in a fast-paced environment. On-site availability is required, with a competitive hourly salary and robust benefits.

Qualifications

• One year of customer care experience (preferred).
• Stellar phone presence; people can hear you smiling!
• Technical knowledge and troubleshooting expertise.
• Experience with iOS, Smartphones, Tablets, and PC/Mac products.
• Familiarity with iOS and/or macOS is preferred.
• Ability to navigate multiple systems and tools to research and deliver solutions in real time.

Responsibilities

• Be the first point of contact for customers and provide world-class care and troubleshooting.
• Listen to customers and deliver comprehensive resolutions.
• Communicate clearly in required language, adapting to audiences.
• Maintain professionalism and calm under pressure while resolving issues.

Skills

Customer service

Technical troubleshooting

Communication

Self-management

Analytical thinking

Adaptability

Independence

Job description

Technical Customer Support Advisor - intouch.cx

About the Role

We’re looking for Technical Customer Support Advisors to join our team!

Our Technical Customer Support Advisors are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We’ll rely on you to listen to customers and use your technical knowledge to provide world class customer care and troubleshooting — and remind customers that behind great products are also amazing people.

As a Technical Customer Support Advisor, You Will…

Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

Obsess over the customer experience and constantly strive to exceed their expectations

Communicate clearly and effectively, both written and verbal (in required language)

Tailor communication and style to differing audiences and read verbal and non-verbal cues

Approach problems with flexibility and adapt your approach without compromising outcome

As a Technical Customer Support Advisor, You Have…

One year of customer care experience (preferred)

Stellar phone presence - people can hear you smiling!

Technical knowledge and expertise

Experience in technical troubleshooting

Experience using iOS, Smartphones, Tablets, and PC/Mac products

Familiarity with iOS and/or macOS, or comparable technology, is preferred.

The confidence to navigate through multiple systems and tools to research, comprehend and deliver solutions to customers in real time

A strong sense of professionalism exhibited by staying calm under pressure

Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment

A performance mindset - you’re motivated by results and self-improvement

A deep curiosity for understanding technology and a passion for continuous knowledge

The ability to self manage and work independently

The ability to do repetitive job duties, but an eagerness to take on more when needed

Self-awareness to identify and navigate through challenges associated with the role

Eagerness to receive feedback, embrace coaching and demonstrate changes as a result

Benefits of Working as a Technical Customer Support Advisor:

Work on site at our newest and largest campus in Winnipeg!

Competitive salary - $18.30 / hr

Industry-leading benefits - Dental, vision, and health.

Amazing career growth opportunities

Fun on-site events hosted by our Employee Experience team!

Availability:Full-time (some shifts may depend on availability)