In-Store & Online Technical Service Representative (Part Time)

bestbuycanada; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedules

Employee discounts

Competitive benefits

Inclusive team environment

Training & certifications

Job summary

Best Buy Canada is hiring an in-store and remote services agent to deliver top‑notch technical support. You will assist customers both in-store and online, diagnosing, repairing, and upgrading computers, and recommending Geek Squad services as needed.

This dynamic role blends hands-on tech work with exceptional customer service. Join a fast-paced retail tech team with flexible schedules and employee discounts, designed to help you grow your tech career within Best Buy’s Canadian stores and

Qualifications

• Computer diagnostic and repair experience required.
• Strong communication and customer service skills.
• Ability to assist and welcome customers in a busy environment.

Responsibilities

• Upgrade, set up and repair customers' computers in-store.
• Provide technical support online via chat or phone.
• Recommend Geek Squad services based on customer needs.
• Maintain service notes and handle customer property per guidelines.
• Contribute to a positive, tech-focused customer experience.

Skills

Computer repair experience

Excellent communication skills

Customer service orientation

Job description

You'll love it here! We are hiring immediately for an in-store & online technical service representative , which we call an in-store and remote services agent at Best Buy. In this role, you will provide customers with the great technical support they need.

Join us and grow your career with our retail team as an in-store & online technical service representative .

What you'll do:

• Upgrade, set up and repair customers' computers in-store
• Provide technical support online via chat or on the phone
• Recommend appropriate Geek Squad services based on customer needs
• Keep us organized by completing service notes and handling customer property according to guidelines
• Share your passion for tech to create an amazing customer experience

What we're looking for:

• Must be at least 18 years old
• Computer diagnostic & repair experience
• Enthusiasm to welcome and assist customers
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Why you'll love it here:

• Flexible schedules as per business needs
• Employee discounts on awesome tech
• Competitive compensation and benefits
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (team lead).

11696 Sarcee Trail NW, Calgary, AB T3R 0A1

This posting is for a vacancy.