In-Store Experience Lead - Client & Event Coach

sephora.com; Vancouver; On-site; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Performance-based bonus

Competitive benefits program

Learning and development initiatives

Job summary

Sephora Canada on Robson Street in Vancouver, BC is seeking a Store Sales Associate to deliver exceptional client experiences in a high-volume setting. You will help execute Sephora's selling model, support events, and respond to client feedback to drive store performance.

Requirements include 1–3 years in a similar role, strong communication, and the ability to train and lead cast to achieve sales and service goals. CAD$22.85–$28.55/hour; full-time with benefits and development opportunities.

Qualifications

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Client Experience. Ensure all on-stage cast properly execute Sephora's selling model.
• Support the timely response to all client feedback per department.
• Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store.
• Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

Job description

Sephora Canada on Robson Street in Vancouver, BC is seeking a Store Sales Associate to deliver exceptional client experiences in a high-volume setting. You will help execute Sephora's selling model, support events, and respond to client feedback to drive store performance.

Requirements include 1–3 years in a similar role, strong communication, and the ability to train and lead cast to achieve sales and service goals. CAD$22.85–$28.55/hour; full-time with benefits and development opportunities.