Stage Experience Lead - Full Time

sephora.com; Vancouver; On-site; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Performance-based bonus

Competitive benefits program

Learning and development initiatives

Job summary

Sephora Canada on Robson Street in Vancouver, BC is seeking a Store Sales Associate to deliver exceptional client experiences in a high-volume setting. You will help execute Sephora's selling model, support events, and respond to client feedback to drive store performance.

Requirements include 1–3 years in a similar role, strong communication, and the ability to train and lead cast to achieve sales and service goals. CAD$22.85–$28.55/hour; full-time with benefits and development opportunities.

Qualifications

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Client Experience. Ensure all on-stage cast properly execute Sephora's selling model.
• Support the timely response to all client feedback per department.
• Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store.
• Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

Job description

Job ID: 293348

Store Name/Number: BC-Robson Street (0846)

Address: 1045 Robson Street, Vancouver, BC V6Z 2V7, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

Responsibilities

• Client Experience. Ensure all on-stage cast properly execute Sephora's selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

Requirements

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

• The compensation ranges between CAD$22.85 - CAD$28.55/hr.
• You may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.
• The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.