In-store Dyson Expert

Dyson; Toronto; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly wage

Sales-based incentive program

Clothing allowance

Employee Referral Program

Friends & Family purchase program

Annual reviews

Demonstration Equipment Program

Employee Assistance Program

Job summary

Dyson Canada is expanding its Expert Team to deliver exceptional in-store experiences. You will educate shoppers, demonstrate Dyson products, and tailor consultations to each customer’s needs while representing an international technology brand across assigned stores and territories.

We value dynamic, results-driven individuals who can lead events like Masterclasses, work flexible retail hours, and collaborate with Dyson Canada and partner retailers.

Qualifications

• Retail experience in-person for at least 1 year.
• Experience with technology and beauty brands preferred.
• Able to lead events such as Masterclasses and speak to groups.
• Able to stand for long periods and lift up to 50 lbs.

Responsibilities

• Demonstrate Dyson values and behaviours in-store.
• Represent and sell across all Dyson brands and categories.
• Use the Dyson sales model to engage shoppers and hit targets.
• Provide an engaging, informed shopper experience.
• Identify customer needs through discovery and consultation.
• Demonstrate Dyson tools clearly for home use.
• Follow in-store health and safety standards during demonstrations.
• Be the in-store Dyson ambassador for products and partners.
• Educate customers and staff on product features and benefits.
• Perform visual merchandising, stock replenishment, and general store tasks.
• Use CRM/HRIS to complete daily reports accurately.
• Perform other duties as assigned.

Skills

Retail selling

Technology familiarity

Excellent communication

Negotiation

Team collaboration

Self-motivated

Tools

Microsoft Office suite

iPad usage

Job description

WHO ARE WE?

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve grown exponentially and expanded our reach with employees working in field sales and our growing number of Dyson Demo Store’s across the country.

At Dyson, we sell by demonstrating. Our Experts and Retail Strategy & Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.

About The Role

Are you dynamic, passionate, and eager to represent an International Technology Brand? We are looking to grow our Expert Team and would love to hear from you…

Our approach is unique - it is all about the experience for our potential owners. Our team of Experts are confident and knowledgeable. They understand the importance of consultation and ensuring that customers are well informed and are guided to select the right product to solve their problems. Experts work within a territory of assigned stores to educate retail sales associates, lead beauty events, and demonstrate Dyson products to clients. When shoppers have the right product for their needs, they are excited to share their experience with others - that’s what we are looking for!

Responsibilities

• Demonstrate values and behaviours consistent with Dyson’s culture
• Represent and sell within all brands and categories Dyson offers
• Utilize the Dyson-developed sales model to engage and excite shoppers while achieving key success factors
• Provide the ultimate shopper experience in an engaging and well-informed professional fashion
• Understand the shopper’s needs through discovery and consultation to identify the appropriate products to address their needs and desires
• Demonstrate the appropriate Dyson tool in a clear and concise manner which permits the shopper to duplicate the actions successfully at home
• Adhering to in-store demonstration and health & safety standards
• Act as the in-store representative for all Dyson products while present in store
• Educate Retail Sales Associate partners and shoppers on specific product features and benefits of various technologies
• Perform operational duties such as visual merchandising, maintaining display cleanliness, replenishing stock, and other related activities
• Successfully utilize CRM and HRIS systems to complete daily reporting in an accurate and timely manner
• Perform other duties, as assigned

About You

• Minimum of 1 year of in-person retail selling experience
• Experience working with technology and within the beauty industry, preferably prestige/luxury brands
• Comfortable with leading events such as Masterclasses, and speaking to groups of people
• Ability to stand for long periods of time, up to 8 hours
• Ability to work retail hours (standard, peak, holiday) including a minimum of three (3) days/week including every Saturday/Sunday
• Ability to transport demonstration equipment/supplies to and from assigned location(s) and the ability to travel within a defined territory
• Ability to lift, push, and pull up to 50 lbs
• Ability to work well with others and establish strong relationships within Dyson Canada Ltd as well as with our third-party retail partners
• Strong negotiation skills combined with adaptable approach to selling
• Ambitious and self-motivated sales individual who exhibits confidence and professionalism
• Proven track record of successful sales experience, achieving or exceeding quotas
• Excellent communication and interpersonal skills
• Self-motivated, able to work independently and understands when to seek guidance
• Comfortable with computer skills in Microsoft suite of products including Word, Excel, Teams, Outlook as well as the ability to use an iPad and corresponding applications

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial

• Competitive hourly wage and regular annual reviews
• Sales-based pay for performance incentive program
• Regular sales contests & initiatives
• Participation in the Dyson Demonstration Equipment Program
• Opportunity to participate in the Friends & Family purchase program
• Clothing allowance
• Employee Referral Program

Lifestyle

• Employee Assistance Program

Dyson Canada is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.