Dyson Expert - Richmond Hill

Dyson Institute; Toronto; On-site; CAD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage

Sales-based incentive program

Clothing allowance

Employee Referral Program

Friends & Family purchase program

Dress code allowance

Employee Assistance Program

Job summary

Dyson Canada Ltd. is expanding its Expert Team to deliver exceptional in-store experiences across our retail network. You will educate shoppers on technology and beauty products, lead engaging demonstrations, and translate customer needs into the right Dyson solutions.

This role emphasizes performance with strong communication and event leadership skills. Join a dynamic team that values customer passion, product expertise, and collaborative selling in a fast-paced retail environment.

Qualifications

• Minimum of 2 years in-person retail selling experience.
• Experience working with technology and beauty brands is a plus.
• Comfortable leading events such as Masterclasses and speaking to groups.

Responsibilities

• Demonstrate Dyson values and culture.
• Engage shoppers using Dyson sales model to achieve targets.
• Provide an engaging, informed shopper experience in-store.
• Identify customer needs through discovery and consultation to match products.
• Demonstrate Dyson tools clearly for customer replication at home.
• Follow in-store health & safety standards and act as in-store Dyson representative.
• Educate partners and shoppers on product features and benefits.
• Manage visual merchandising, display cleanliness, stock replenishment, and related tasks.
• Utilize CRM/HRIS systems for daily reporting.

Skills

In-person retail selling

Technical product knowledge

Public speaking

Communication

Job description

About Us Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve grown exponentially and expanded our reach with employees working in field sales and our growing number of Dyson Demo Store’s across the country. At Dyson, we sell by demonstrating. Our Experts and Retail Strategy & Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.

About the Role

About the Role Are you dynamic, passionate, and eager to represent an International Technology Brand? We are looking to grow our Expert Team and would love to hear from you… Our approach is unique - it is all about the experience for our potential owners. Our team of Experts are confident and knowledgeable. They understand the importance of consultation and ensuring that customers are well informed and are guided to select the right product to solve their problems. Experts work within a territory of assigned stores to educate retail sales associates, lead beauty events, and demonstrate Dyson products to clients. When shoppers have the right product for their needs, they are excited to share their experience with others - that’s what we are looking for!

RESPONSIBILITIES

• Demonstrate values and behaviours consistent with Dyson’s culture
• Utilize the Dyson-developed sales model to engage and excite shoppers while achieving key success factors
• Provide the ultimate shopper experience in an engaging and well-informed professional fashion
• Understand the shopper’s needs through discovery and consultation to identify the appropriate products to address their needs and desires
• Demonstrate the appropriate Dyson tool in a clear and concise manner which permits the shopper to duplicate the actions successfully at home
• Adhering to in-store demonstration and health & safety standards
• Act as the in-store representative for all Dyson products while present in store
• Educate Retail Sales Associate partners and shoppers on specific product features and benefits of various technologies
• Perform operational duties such as visual merchandising, maintaining display cleanliness, replenishing stock, and other related activities
• Successfully utilize CRM and HRIS systems to complete daily reporting in an accurate and timely manner
• Perform other duties, as assigned

About You

• Minimum of 2 years of in-person retail selling experience
• Experience working with technology and within the beauty industry, preferably prestige/luxury brands
• Comfortable with leading events such as Masterclasses, and speaking to groups of people
• Ability to stand for long periods of time, up to 8 hours
• Ability to work retail hours (standard, peak, holiday) including a minimum of three (3) days/week including every Saturday/Sunday
• Ability to transport demonstration equipment/supplies to and from assigned location(s) and the ability to travel within a defined territory
• Ability to lift, push, and pull up to 50 lbs
• Ability to work well with others and establish strong relationships within Dyson Canada Ltd as well as with our third-party retail partners
• Strong negotiation skills combined with adaptable approach to selling
• Ambitious and self-motivated sales individual who exhibits confidence and professionalism
• Proven track record of successful sales experience, achieving or exceeding quotas
• Excellent communication and interpersonal skills
• Self-motivated, able to work independently and understands when to seek guidance
• Comfortable with computer skills in Microsoft suite of products including Word, Excel, Teams, Outlook as well as the ability to use an iPad and corresponding applications

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial

• Competitive hourly wage and regular annual reviews
• Sales-based pay for performance incentive program
• Regular sales contests & initiatives
• Participation in the Dyson Demonstration Equipment Program
• Opportunity to participate in the Friends & Family purchase program
• Clothing allowance
• Employee Referral Program

Lifestyle

• Employee Assistance Program

Dyson Canada is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.