Dyson Expert/Vancouver Island

Dyson Institute; Toronto; Hybrid; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wage

Incentive program

Sales contests

Demonstration Equipment Program

Friends & Family program

Clothing allowance

Referral program

Employee assistance program

Job summary

Dyson Canada seeks an on-site Expert to educate customers, demonstrate Dyson products, and support retailers across assigned stores. You will lead engaging in-store events, advise customers on suitable solutions, and act as a brand ambassador.

Regular travel within the territory and comfortable long demonstrations are expected. The role requires prior in-person retail experience, strong communication, and the ability to work flexible retail hours, including weekends.

Qualifications

• Minimum of 2 years of in-person retail selling experience.
• Experience with technology and beauty brands, preferably prestige/luxury.
• Comfortable leading events such as Masterclasses and speaking to groups.
• Ability to stand for long periods, up to 8 hours.
• Able to work retail hours including weekends and holidays.
• Willingness to travel within a defined territory and transport demo equipment.

Responsibilities

• Educate Retail Sales Associates and shoppers on Dyson product features and benefits.
• Lead in-store demonstrations and customer consultations to identify best solutions.
• Represent Dyson in stores, partner with retailers, and support staff.
• Perform visual merchandising, stock replenishment, and store cleanliness tasks.
• Complete daily reporting using CRM/HRIS systems and follow health & safety standards.

Skills

Retail sales

Communication

Product demo

Team collaboration

Tech savviness

Job description

About Us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve grown exponentially and expanded our reach with employees working in field sales and our growing number of Dyson Demo Store’s across the country. At Dyson, we sell by demonstrating. Our Experts and Retail Strategy & Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.

About The Role

Are you dynamic, passionate, and eager to represent an International Technology Brand? We are looking to grow our Expert Team and would love to hear from you… Our approach is unique - it is all about the experience for our potential owners. Our team of Experts are confident and knowledgeable. They understand the importance of consultation and ensuring that customers are well informed and are guided to select the right product to solve their problems. Experts work within a territory of assigned stores to educate retail sales associates, lead beauty events, and demonstrate Dyson products to clients. When shoppers have the right product for their needs, they are excited to share their experience with others - that’s what we are looking for!

About the Role

This role is in-person only and requires regular visits to multiple third-party retail locations to represent Dyson, support retailer staff, and engage directly with customers.

Demonstrate values and behaviors consistent with Dyson’s culture

Utilize the Dyson-developed sales model to engage and excite shoppers while achieving key success factors

Provide the ultimate shopper experience in an engaging and well-informed professional fashion

Understand the shopper’s needs through discovery and consultation to identify the appropriate products to address their needs and desires

Demonstrate the appropriate Dyson tool in a clear and concise manner which permits the shopper to duplicate the actions successfully at home

Adhering to in-store demonstration and health & safety standards

Act as the in-store representative for all Dyson products while present in store

Educate Retail Sales Associate partners and shoppers on specific product features and benefits of various technologies

Perform operational duties such as visual merchandising, maintaining display cleanliness, replenishing stock, and other related activities

Successfully utilize CRM and HRIS systems to complete daily reporting in an accurate and timely manner

Perform other duties, as assigned

About You

• Minimum of 2 years of in-person retail selling experience
• Experience working with technology and within the beauty industry, preferably prestige/luxury brands
• Comfortable with leading events such as Masterclasses, and speaking to groups of people
• Ability to stand for long periods of time, up to 8 hours
• Ability to work retail hours (standard, peak, holiday) including a minimum of three (3) days/week including every Saturday/Sunday
• Ability to transport demonstration equipment/supplies to and from assigned location(s) and the ability to travel within a defined territory
• Ability to lift, push, and pull up to 50 lbs
• Ability to work well with others and establish strong relationships within Dyson Canada Ltd as well as with our third-party retail partners
• Strong negotiation skills combined with adaptable approach to selling
• Ambitious and self-motivated sales individual who exhibits confidence and professionalism
• Proven track record of successful sales experience, achieving or exceeding quotas
• Excellent communication and interpersonal skills
• Self-motivated, able to work independently and understands when to seek guidance
• Comfortable with computer skills in Microsoft suite of products including Word, Excel, Teams, Outlook as well as the ability to use an iPad and corresponding applications

Benefits

• Financial: Competitive hourly wage and regular annual reviews
• Sales-based pay for performance incentive program
• Regular sales contests & initiatives
• Participation in the Dyson Demonstration Equipment Program
• Opportunity to participate in the Friends & Family purchase program
• Clothing allowance
• Employee Referral Program
• Employee Assistance Program #LI-Onsite

Dyson Canada is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.