In-Room Dining - Server

Rosewood Hotel Group; Vancouver; On-site; CAD 27,524 - 36,699; Full time

Job summary

Rosewood Hotel Georgia in Vancouver is seeking an exceptional In‑Room Dining Server to deliver food and beverage orders to guest rooms and spa, while maintaining the Room Service area and Mini Bar inventory.

You will uphold hotel standards, anticipate guest needs, and ensure accuracy of room charges. Experience in luxury service and knowledge of Opera are a plus; must be eligible to work in Canada.

Qualifications

• Experience in a luxury or ultra-luxury environment is preferred.
• High School diploma is required.
• Must speak, read and write English; additional language skills are an asset.

Responsibilities

• Deliver food and beverage to guest rooms according to hotel standards.
• Maintain cleanliness and organization of Room Service area and Mini Bar.
• Respond promptly to guest requests and maintain positive guest relations.
• Set up mise en place and ensure timely delivery and accurate room charges.

Skills

Server experience

English proficiency

Education

High School diploma

Tools

Opera PMS

Job description

Rosewood Hotel Georgia is seeking an exceptional In‑Room Dining Server responsible for delivering food and beverage orders to guest rooms and spa, while maintaining the Room Service area, equipment, and Mini Bar inventory according to hotel specifications and standards.

Key Responsibilities

• Maintain complete knowledge of, and comply with, all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Anticipate guests’ needs, respond promptly, and acknowledge all requests.
• Maintain positive internal and external guest relations at all times.
• Takes pride in personal appearance and follows hotel grooming guidelines.
• Be familiar with all hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction and involving a manager when necessary.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all alcoholic and non‑alcoholic beverage brands and descriptions available in Room Service.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and all wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation methods, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of guest room layout, locations and room numbers/names.
• Maintain complete knowledge and strictly abide by liquor regulations as per Serving‑It‑Right guidelines and provincial liquor code.
• Maintain knowledge of daily house count, arrivals/departures, VIPs.
• Maintain knowledge of scheduled in‑house group activities, locations, and times.
• Maintain knowledge of POS system and manual systems; access all functions of the P.O.S. system in accordance to specifications.
• Communicate with all staff members and liaise with associated departments.
• Complete all daily and weekly duties efficiently and effectively.
• Set up and maintain proper mise en place and inform supervisor of any shortages.
• Take guests’ food & beverage orders, utilizing suggestive selling techniques and following departmental standards.
• Ensure accuracy of guest name and room number for each order before delivery.
• Input orders into system; authorize room charges. When system is down, obtain manual checks and follow accounting procedures.
• Ensure timely set‑up and delivery of orders.
• Input charges for amenity orders and coordinate delivery with servers, following departmental procedures.
• Organize, input and distribute advance orders and doorknob menu orders according to procedures.
• Settle all checks opened under own ID number; settle checks before leaving by following proper cash‑handling procedures.
• Adhere to all payment, cash‑handling and credit policies/procedures.
• Follow all finance regulations regarding voids, allowances, entertainment, etc.
• Responsible for checking all hotel guestrooms for Mini Bar consumption, accurately charging guest account for usage and re‑stocking appropriately.
• Post charges in Micros and keep accurate detailed reports of all transactions.
• Maintain cleanliness and organization of Mini Bar storage closet and cart.
• Maintain accurate inventory of all products daily and order product through the Director of Purchasing.
• Perform weekly and monthly product checks, ensuring expired items are removed, counted and recorded.
• Perform all other reasonably required job‑related duties.

Critical Skills & Qualifications

• Experience: Previous experience as a Server is an asset; related experience in a luxury or ultra‑luxury environment.
• High School diploma.
• Knowledge of Opera.
• Organizational skills: Responsibility, initiative, and teamwork; knowledge of food, wine, and menu items; knowledge of hotel emergency and safety policies/procedures; excellent interpersonal skills; ability to work effectively under pressure with minimal supervision; excellent conflict resolution skills.
• Language: Must speak, read and write English. Additional language skills are an asset.
• Physical requirements: Must be able to exert physical effort in transporting 75pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times, and communicate satisfactorily with guests and co‑workers.
• Must be legally eligible to work in Canada; the hotel cannot assist with Canadian work authorization.

Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demands and may be increased or reduced due to seasonal fluctuations.

The pay scale for this position is between $19.98 and $26.64 per hour plus tips. This is the pay range that the Hotel reasonably expects to pay.