In-Room Dining - Server

Rosewood Hotel Georgia; Vancouver; On-site; CAD 27,552 - 37,195; Full time

Job summary

Rosewood Hotel Georgia in Vancouver, BC, is seeking an exceptional In Room Dining Server to deliver food and beverage orders to guest rooms and spa per hotel standards. You will maintain the Room Service area, assist with mini-bar operations, and ensure accurate billing and stock control.

Strong knowledge of service procedures and guest relations are essential. Experience in luxury or ultra-luxury environments is preferred; High School diploma and familiarity with Opera are required.

Qualifications

• Previous experience as a Server is an asset.
• High School diploma.
• Knowledge of Opera.

Responsibilities

• Deliver food and beverage orders to guest rooms and spa per hotel standards.
• Assist in maintenance of the Room Service area and equipment.
• Ensure accurate and efficient billing of guestroom Mini Bar charges and stock levels.
• Set up and maintain mise en place and inform supervisor of shortages.
• Input orders into the system and process charges, with manual checks if needed.
• Coordinate timely setup and delivery of orders; settle checks per cash handling procedures.

Skills

Interpersonal skills

Teamwork

Works well under pressure

Education

High School diploma

Tools

Opera

Job description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and extraordinary In Room Dining Server. The In Room Dining Server is responsible to deliver food and beverage orders to guest rooms, and spa according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area, and equipment. Responsible for ensuring accurate and efficient billing of guestroom Mini Bar Charges and maintaining Mini Bar stocks and par levels. Follow established procedures and systems when carrying outside and set up duties.

Key Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests.
• Maintain positive internal and external guest relations at all times.
• Takes pride in personal appearance and follows hotel grooming guidelines.
• Be familiar with all Hotel services, features and local attractions, activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction and involving a manager when necessary.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all alcoholic and non-alcoholic beverage brands and descriptions available in Room Service.
• Maintain knowledge of the particular characteristics and descriptions of every wine or champagne by the glass and all wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of guest room layout, locations and room numbers or names.
• Maintain complete knowledge and strictly abide by liquor regulations as per Serving-It-Right guidelines and provincial liquor code.
• Knowledge of daily house count, arrivals/departures, VIPs.
• Knowledge of scheduled in‑house group activities, locations and times.
• Maintain knowledge of the POS system and manual systems. Access all functions of the P.O.S. system in accordance to specifications.
• Communicates with all staff members and liaises with associated departments.
• Complete all daily and weekly duties efficiently and effectively.
• Set up and maintain proper mise en place and inform the supervisor of any shortages.
• Take guests’ food and beverage orders, utilizing suggestive selling techniques and following all departmental standards.
• Ensure accuracy of guest name and room number for each order delivery.
• Input orders into the system; ensure authorization for room charges. When the system is down, obtain manual checks and follow all accounting procedures.
• Ensure timely setup and delivery of orders.
• Input charges for amenity orders and coordinate delivery of such with servers, following departmental procedures.
• Organize, input and distribute advance orders and doorknob menu orders according to departmental procedures.
• Settle all checks opened under own ID number. Settle all checks before leaving by following proper cash handling procedures.
• Adhere to all payment, cash handling and credit policies and procedures.
• Follow all finance regulations regarding voids, allowances, entertainment, etc.
• Responsible for checking all hotel guestrooms for Mini Bar consumption, accurately charging the guest account for usage and restocking appropriately.
• Required to post charges in Micros and keep accurate detailed reports of all transactions.
• Responsible for cleanliness and organization of Mini Bar storage closet and cart.
• Maintain accurate inventory of all products daily. Order product through the Director of Purchasing.
• Weekly and monthly product checks ensuring expired items are removed, counted and recorded.
• Perform all other reasonably required job‑related duties.

Critical Skills & Qualifications

Experience

• Previous experience as a Server is an asset, related experience in a luxury or ultra‑luxury environment.
• High School diploma.
• Knowledge of Opera.

Organizational Skills

• Responsibility, must demonstrate initiative and teamwork.
• Knowledge of food, wine and menu items.
• Knowledge of hotel emergency and safety policies and procedures.
• Must have demonstrated excellent interpersonal skills, work effectively under pressure with minimal supervision.
• Must have excellent conflict resolution skills.

Language

• Required to speak, read and write English. Additional language is an asset.

Physical Requirements

• Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co‑workers to their understanding.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demands and may be increased or reduced due to seasonal fluctuations.

The pay scale for this position is between 19.98 and 26.64 per hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.