In-Room Dining - Minibar Attendant

Rosewood Hotel Georgia; Vancouver; On-site; CAD 30,307 - 33,062; Full time

Job summary

Rosewood Hotel Georgia in Vancouver is seeking an exceptional Minibar Attendant to ensure accurate minibar billing and stock control while delivering outstanding guest service. The role requires strong English communication, knowledge of Opera, and a proactive, guest-focused approach.

Responsibilities include posting charges in Micros, maintaining detailed transaction reports, inventory control, and coordinating with Purchasing for stock replenishment.

Qualifications

• Experience in the Hospitality Industry in a similar position or equivalent vocational training certificate.
• High School diploma.
• Must have excellent communication skills and be able to read, write, speak, and understand English.
• Knowledge of Opera. Organizational skills; Responsibility, Must demonstrate initiative and team work.
• Knowledge of Hotel emergency & safety policies/procedures.
• Must have demonstrated excellent interpersonal skills, work effectively under pressure with minimal supervision.
• Must have excellent conflict resolution skills.
• Additional language is an asset.

Responsibilities

• Maintain minibar stocks and ensure accurate billing.
• Post charges in Micros and maintain transaction reports.
• Check guest rooms for minibar consumption and restock promptly.
• Ensure cleanliness and organization of minibar areas.
• Respond to guest inquiries and resolve complaints.
• Order products through Purchasing Manager.
• Perform weekly and monthly product checks to remove expired items.
• Perform other duties as assigned.

Skills

Communication skills

Teamwork

Interpersonal skills

Conflict resolution

Initiative

English proficiency

Education

High School diploma

Tools

Opera

Job description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and extraordinary Minibar Attendant. The Minibar Attendant is responsible for ensuring accurate and efficient billing of guest room Mini Bar Charges and maintaining Mini Bar stocks.

Key Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests.
• Maintain positive guest relation at all times.
• Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Responsible for checking all hotel guestrooms for Mini Bar consumption.
• Accurately charging the guest account for usage and re-stocking appropriately.
• Required to post charges in Micros and keep accurate detailed reports of all transactions.
• Responsible for cleanliness and organization of Mini Bar storage closet and cart.
• Must maintain accurate inventory of all products daily. Order product through the Purchasing Manager.
• Weekly and monthly product checks ensuring expired items are removed, counted and recorded.
• Perform other duties as assigned.

Critical Skills & Qualifications:

• Experience: Experience in the Hospitality Industry in a similar position or equivalent vocational training certificate.
• Education: High School diploma.
• Language: Must have excellent communication skills and be able to read, write, speak, and understand English.
• General Skills: Knowledge of Opera. Organizational skills; Responsibility, Must demonstrate initiative and team work. Knowledge of food, wine and menu items; Knowledge of Hotel emergency & safety policies/procedures. Must have demonstrated excellent interpersonal skills, work effectively under pressure with minimal supervision. Must have excellent conflict resolution skills.
• Language: Required to speak, read and write English. Additional language is an asset.
• Physical Requirements: Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

** Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. **

The pay scale for this position is between $21.33 and $24.88/hour. This is the pay range for this position that the Hotel reasonably expects to pay.