In-Flight Operations & Performance Manager

Flair Airlines Ltd.; Dorval; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Unlimited travel perks

Job summary

Flair Airlines Ltd. in Dorval, QC, is seeking a Manager, In-Flight Operations & Performance (Bilingual) for an on-site role in Montréal (YUL). You will lead cabin crew, drive operational performance, ensure regulatory compliance, and mentor supervisors and flight attendants to deliver safe, reliable service.

The role emphasizes leadership, collaboration across teams, and a strong safety culture, with a comprehensive benefits program and opportunities for growth.

Qualifications

• Post-secondary education in business, aviation management, or related field.
• 3–5 years of experience as a Flight Attendant.
• 2–4 years in In-Flight operations or airline leadership.
• Experience managing operational performance and investigations.

Responsibilities

• Oversee day-to-day In-Flight operations within the base or region to ensure safe, efficient, and compliant flight operations.
• Monitor crew performance and service delivery, implementing improvement plans.
• Lead In-Flight response to irregular operations and coordinate recovery efforts with OCC and other stakeholders.

Skills

Leadership

Decision making

Communication

Stakeholder management

Education

Post-secondary education in Business Administration, Aviation Management, Operations Management, Safety, Compliance, HR

Tools

MS Office

Job description

Flair Airlines Ltd. in Dorval, QC, is seeking a Manager, In-Flight Operations & Performance (Bilingual) for an on-site role in Montréal (YUL). You will lead cabin crew, drive operational performance, ensure regulatory compliance, and mentor supervisors and flight attendants to deliver safe, reliable service.

The role emphasizes leadership, collaboration across teams, and a strong safety culture, with a comprehensive benefits program and opportunities for growth.