Manager, In-Flight Operations & Performance

Flair Airlines Ltd.; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited Travel Perks

Medical Coverage

Pension Plan

Career Growth

Job summary

Flair Airlines Ltd. in Vancouver, BC is seeking a Manager, In-Flight Operations & Performance to lead cabin crew and drive operational performance across the base.

This on-site role focuses on safety, compliance, employee engagement, and service excellence in a fast-paced airline environment. You will oversee day-to-day In-Flight operations, monitor KPIs, coordinate with OCC, Crew Scheduling, Airports, and other partners, and lead investigations, coaching, and performance management to deliver

Qualifications

• Post-secondary education in Business Administration, Aviation Management, Operations Management, Safety, Compliance, or HR preferred.
• Experience in leadership roles within In-Flight operations or cabin crew management.
• Experience in a unionized environment is an asset.
• Strong communication, analytical, and coaching capabilities.

Responsibilities

• Oversee day-to-day In-Flight operations within the base, ensuring safe, compliant service delivery.
• Lead performance management, employee engagement, and coaching for cabin crew and supervisors.
• Coordinate with OCC, Crew Scheduling, Airports, and other stakeholders on operations recovery and planning.
• Ensure adherence to company policies, CA/Transport Canada regulations, and collective agreements.
• Drive continuous improvement initiatives to enhance safety and service excellence.

Skills

Leadership

Regulatory compliance

Stakeholder management

Decision making

Communication

Data analysis

Coaching

Problem solving

Organization

Bilingual (EN/FR) asset

Education

Post-secondary in Business Admin / Aviation Management / Ops Management / Safety / Compliance / HR

Tools

Microsoft Office

Excel

Word

Outlook

Teams

Job description

Manager, In-Flight Operations & Performance

Full Time Vancouver, BC, CA

5 days ago Requisition ID: 1580

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team:

Join Flair’s In-Flight team, where operational leadership and workforce performance support safe, dependable, and efficient flight operations. Reporting to the Senior Manager, In-Flight Operations, the Manager, In-Flight Operations & Performance provides leadership for cabin crew within an assigned base or region. This role is responsible for operational performance, employee engagement, workforce effectiveness, regulatory compliance, safety, and the consistent delivery of service standards. The Manager, In-Flight Operations & Performance, provides leadership to Supervisors, In-Flight Directors, and Flight Attendants, supporting day-to-day operational needs and employee performance. Working with teams across the organization, the role supports continuous improvement and ensures company policies, collective agreements, and regulatory requirements are consistently applied.

This is an on-site position based at our Vancouver, BC (YVR) office.

A Day in the Life:

• Oversee the day-to-day In-Flight operation within the assigned base or region, ensuring safe, efficient, and compliant flight operations while supporting operational reliability and service excellence.
• Monitor operational performance, service delivery, crew reliability, and departmental key performance indicators, implementing action plans to address trends, operational risks, compliance concerns, and continuous improvement opportunities.
• Lead the In-Flight response to irregular operations and operational disruptions by providing operational leadership, coordinating recovery efforts, and collaborating with Operations Control Centre (OCC), Crew Scheduling, Airports, and other operational stakeholders.
• Provide In-Flight Person on Call (IPOC) coverage, as assigned, exercising delegated authority to support operational decision-making and issue resolution.
• Ensure the consistent application of company policies, collective agreement provisions, operational procedures, and applicable Transport Canada regulatory requirements.
• Lead and support operational projects, departmental initiatives, and continuous improvement activities that enhance safety, operational performance, employee engagement, and customer service.
• Successfully complete and maintain all required Flight Attendant qualifications, certifications, and recurrent training, and actively support boarding, inflight operations, airport activities, and other operational assignments, as required, to maintain operational proficiency and support safe, compliant, and efficient flight operations.
• Provide leadership, coaching, and performance oversight to Supervisors, In-Flight Directors, and Flight Attendants within the assigned base or region.
• Foster a culture of safety, accountability, collaboration, inclusion, professionalism, and service excellence through effective leadership, coaching, employee engagement, and recognition initiatives.
• Lead employee performance management activities, including coaching, performance reviews, development planning, corrective action, workplace investigations, succession planning, and employee recognition.
• Address employee concerns, workplace issues, and customer service matters in collaboration with Human Resources and other appropriate stakeholders.
• Monitor attendance, reliability, productivity, and employee performance trends, partnering with the Manager, Workforce Performance & Attendance, to implement interventions, improvement plans, and follow-up actions.
• Build and maintain collaborative relationships with internal and external stakeholders, partnering with Workforce Performance & Attendance, In-Flight Programs, Human Resources, Safety, Operations Control Centre (OCC), Crew Scheduling, Training, Airports, Commercial, and other departments to support operational excellence, employee experience, and departmental objectives.
• Perform other duties and responsibilities as assigned.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • Post-secondary education in Business Administration, Aviation Management, Operations Management, Safety, Compliance, Human Resources, or a related discipline is preferred.
• Experience:
  • Minimum of 3 - 5 years of previous experience as a Flight Attendant is required
  • Minimum of 2 - 4 years' experience in In-Flight operations, cabin crew leadership, or an airline operational leadership role is required.
  • Experience managing operational performance, employee engagement, attendance, coaching, and performance management within a fast-paced operational environment is required.
  • Experience conducting workplace investigations, corrective action, conflict resolution, and employee relations activities is required.
  • Experience working within a unionized environment and applying collective agreement provisions is preferred.
  • Experience supporting operational recovery, irregular operations, workforce planning, and day-to-day operational decision-making is considered an asset.
  • Working knowledge of the Canada Labour Code, Canadian Aviation Regulations (CARs), and Transport Canada regulatory requirements is considered an asset.
• Skills & Abilities:
  • Strong understanding of airline In-Flight operations and operational performance management.
  • Demonstrated leadership and coaching abilities within a unionized operational environment.
  • Strong decision-making, problem-solving, and conflict resolution skills.
  • Ability to manage employee performance, attendance, and workplace issues consistently and professionally.
  • Ability to analyze operational data, performance metrics, and workforce trends to support informed decision-making.
  • Excellent communication, relationship-building, and stakeholder management skills.
  • Strong organizational and time management skills with the ability to prioritize competing operational demands.
  • Ability to lead investigations and employee meetings with professionalism, confidentiality, and sound judgment.
  • Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and reporting applications.
  • Bilingual proficiency in English and French is considered an asset.
• Requirements:
  • Clear criminal record check and satisfactory references.
  • Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).
  • Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary- A salary that reflects your experience and contributions.
• Comprehensive Benefits- Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
• Retirement Savings- A pension plan with employer-matched contributions.
• Unlimited Travel Perks- Enjoy free and discounted flights for you and your travel companions.

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.