IMPLEMENTATION SPECIALIST (CONTRACT) - HYBRID

Socket.dev; Toronto; On-site; CAD 60,000 - 91,000; Full time

Job summary

GreenShield is hiring an Implementation Specialist in Canada to lead group onboarding and ensure smooth transitions for advisors and clients. You will coordinate billing and benefits setup, work with the Implementation Manager, and maintain strong client relationships while delivering timely, high-quality implementations.

The role requires a university degree or diploma, 1–3 years in group insurance, and excellent communication skills.

Qualifications

• Bachelor’s degree or diploma; Group Insurance experience preferred.
• Strong communication with a broad audience; explain technical concepts clearly.
• 1–3 years in Group Insurance or Benefits Administration.
• Knowledge of the Canadian group insurance industry.

Responsibilities

• Lead group onboarding and transition setup.
• Be primary contact for Advisors; coordinate before handoff to Account Management.
• Complete setup including billing, payments and benefits before go-live.
• Run project-based tasks to meet client expectations during transition.
• Monitor month-one administration and claim issues with support from Implementation Manager.
• Perform data quality checks and system coding for client/group data.
• Escalate rate discrepancies promptly and track resolutions.
• Prepare and deliver member welcome kits and Plan Administrator materials.
• Build strong relationships with advisors and clients; provide consultations on product suite.
• Ensure timely delivery of client solutions and coordinate with internal teams.
• Conduct plan administrator training and coordinate transition to service team.

Skills

Group Insurance knowledge

Clear communication

Customer service experience

Project coordination

Education

University Degree

Tools

Microsoft Office

Job description

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All.We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $59,688.00 - 91,109.00

• The Implementation Specialist will be responsible for the implementation and onboarding of groups with the company ensuring an efficient and seamless transition.
• First point of contact for the Advisor/Executive Benefit Consultant, escalations, and coordination before final transition to the Account Management team.
• Ensure completion and set up including billing, payment and benefit packages delivered before go live date.
• Project-based work that ensures the client’s expectations are met during transition with all issues being resolved quickly.
• With the support of the Implementation Manager, monitors the group in month one for any unexpected administration or claim issues.
• Performs multiple system coding and data quality checks using validation and reports to ensure the set‑up completion of group and employee data in administration and claiming platform is accurate.
• Escalates rate discrepancies immediately to Implementation Manager and tracks resolution.
• Completes project deliverables including member welcome packages and Plan Administrator kits as required.
• Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on suite of products.
• Ensure the timely and successful delivery of solutions based on client needs and objectives.
• Liaise between clients and internal teams and is responsible for keeping the clients satisfied.
• Conducts plan administrator training with the client and coordinates any transition to service team.

WHO WE'RE LOOKING FOR

WHAT WE ARE LOOKING FOR

• University Degree, or Diploma required.
• Or equivalent professional experience in Group Insurance Administration, or Customer Service preferred.
• 1-3 years of Group Insurance or Benefits Administration experience.
• Knowledge of the Canadian group insurance industry.
• Ability to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information.

NICE TO HAVE

• Proficient in Microsoft Office.
• Strong written, verbal and presentation skills.
• Self‑motivated with an ability to effectively multi‑task and be comfortable with tight deadlines; results oriented.
• Fast learner and quick thinker.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making adifference together.
Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.