MANAGER, PMO ADJUDICATION (12 MONTH CONTRACT) - HYBRID

Green Shield Canada (GSC); Toronto; On-site; CAD 94,000 - 142,000; Full time

Job summary

Green Shield Canada (GSC) is seeking a bilingual Manager, Enterprise Onboarding PMO to lead a team of Project Managers responsible for onboarding new clients across Insurance, Administration, and Health.

The role focuses on end-to-end project delivery, governance, change management, and KPI reporting, ensuring alignment with GSC’s mission and strategic priorities. Travel may be required as part of stakeholder engagement.

Qualifications

• PMO leadership experience in complex organizations.
• Experience onboarding clients and managing multi-stakeholder projects.
• Knowledge of health benefits/insurance industry and administration processes.

Responsibilities

• Guide the onboarding of new clients/partners to ensure desired outcomes through a high-performing team.
• Oversee project governance, controls, documentation, and project plans; ensure tools are available for EO PMO.
• Lead Agile delivery to support key value streams and transformation initiatives.

Skills

PMP certification

Management experience

Group benefits knowledge

Bilingual English/French

Education

University degree or equivalent

Job description

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $94,406.00 - 142,069.00

THE ROLE IN A NUTSHELL
The Bilingual Manager, Enterprise Onboarding PMO is responsible for leading a team of Project Managers and collaborating with various stakeholders to deliver the streamlined and successful onboarding of new clients for all GreenShield’s lines of business in Insurance, Administration, and Health.
The Manager is accountable for the overall delivery of the team’s projects and ensures that the established service delivery model and project governance guidelines are followed. Overseeing multiple deliverables simultaneously, influencing positive client outcomes, efficiency, standardization, change management and risk mitigation are key requirements for this role. The Manger will be a key contributor to the EOE transformation and strategic direction in delivering on GS’ mission as a payer-provider. This role will be a key 1st point of escalation and will commit to a continuous improvement mindset with client success outcomes and satisfaction. Through strategic direction, thought leadership, expertise and oversight, the Manager will drive end-to-end initiatives, and create the conditions for success by building strong alignment and buy-in with many stakeholders and ensure cross-functional teams deliver outcomes that satisfy both customer, employee and business growth and retention needs.
The ideal candidate is passionate about accomplishing project objectives by planning and evaluating project activities and thrive when working with project teams.
OVERVIEW OF RESPONSIBILITIES:

• Guide the overall onboarding of new clients/partners to ensure the desired outcomes are achieved through a high performing team. Influence and maintain a modular approach based on complexity and standardization for projects spanning all GS LOBs.
• Ensure the first impression is focused on client deliverables and expectations.
• Oversee project governance including controls, procedures, documentation-scope and project plan deliverables. Ensure the team has the right toolsets for performing the EO PMO function.
• Develop and lead change management and change request plans for large existing client amendments.
• Lead an Agile delivery model to support key value streams and initiatives already underway in various areas as we transform as an organization.
• Champion and manage new and existing responsibilities, requests and projects.
• Define clear measurements of success with KPI reporting and insights on a regular basis.
• Oversee the portfolio of initiatives and report on status (including scope, budget, and timelines), ensuring the team remains on target with the strategic priorities and financial plans.
• In the absence of the Director, assume role as back-up.
• Build a team and approach dedicated to Client/Customer/Advisor satisfaction
• Build and maintain strong relationships with key stakeholders.
• Monitor sales pipeline to forecast resource plans and coordinate with other impacted stakeholders.
• Deliver finalist presentations to stakeholders in a professional and polished manner
• Mange expectations and competing priorities with various key groups
• Lead the team while embracing GSC’s Mission, Vision, Values and demonstrate GSC Leadership Behaviors.
• Provide the team with support on issues and/or obstacles which may include leading implementation projects if required.
• Develop the team through recruitment, orientation, training, coaching, performance management, and strengthen employee engagement by deploying action plans.
• Monitor and manage productivity, team effectiveness and focus on continuous improvement by incorporating stakeholder feedback.
• Create clear measures of success for the team and members so they can be successful in their roles.
• Maintain a solid succession and cross-training plan for the team, avoiding single points of failure or disruption.

WHO WE'RE LOOKING FOR

This position requires the following minimum competencies and qualifications:

• University Degree or equivalent work experience
• Project Management Professional (PMP) certification
• Demonstrated Management or Supervisory experience, 5+ years
• Expertise in group benefits administration and insurance and individual benefits, and / or related industries
• Superior project or program management experience

This position requires the following other requirements:

• Bilingualism is a must with knowledge of Quebec market
• PMO governance/framework- methodology, quality, risk mitigation and quality
• Industry foundational H & D Insurance background- group products/individual benefits, administration, PBM, Health or related industries
• Leadership and Performance Management
• Demonstrate strong leadership, negotiation and team building skills
• Excellent analytical, problem solving and decision-making skills
• Excellent communication, presentation, negotiation and interpersonal skills.
• Deliver Results against pre-defined success measures
• Collaborator/Relationship-builder
• Ability to multi-task and work under pressure
• Strong personal integrity and work ethic- takes responsibility; likes to be held accountable for results.
• Embrace the corporate values of GSC
• Highly organized approach to their work.
• Solution oriented with strong technical skills
• Ability to get involved at a detailed level
• Some travel required

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.