Implementation Specialist

Push Operations; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Implementation Specialist to enhance customer success through exceptional onboarding experiences. This role involves conducting training sessions, customizing solutions, and ensuring clients achieve full product adoption. Join a passionate team dedicated to making people management easy and effective. With a focus on personal and professional growth, this remote-first company offers a supportive environment that values diverse experiences and celebrates individual strengths. If you're ready to make a meaningful impact and help clients succeed, this opportunity is perfect for you.

Qualifications

• 2+ years of customer onboarding experience at a tech company.
• Strong project management skills and ability to manage multiple tasks.

Responsibilities

• Conduct training sessions with clients and ensure a smooth onboarding.
• Customize solutions based on client needs and maintain strong relationships.

Skills

Customer onboarding

Project management

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Attention to detail

Technical translation

Job description

Join to apply for the Implementation Specialist role at Push Operations.

Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

The Team

We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team, you will play an important and unique role in working towards our mission to create the best people management system for our customers.

The Role

We’re looking for an Implementation Specialist to join our growing Customer Success team! In this role, you will play an integral role in the customers’ success in their first 90 days, ensuring that they receive an exceptional onboarding experience. You will be responsible for all aspects of the onboarding lifecycle, enabling customers to have a seamless and enjoyable transition into Push.

Location

We’re a remote-first company, and Pushies can choose to work remotely or from our Downtown Vancouver office. We are considering eligible candidates for this role from any location across Canada.

Duties and Responsibilities

• Conduct multiple training sessions with up to 5 different clients daily.
• Define and execute a successful launch with clientele alongside internal stakeholders.
• Customize solutions based on client needs & ensure the product is configured correctly to meet the specific workflows & requirements of each client.
• Provide exceptional service experience by adding value to each client on every training session.
• Support clients to achieve full adoption of the product and reduce time-to-value.
• Build strong relationships with customers, ensuring their retention and full satisfaction.
• Investigate and/or escalate customers’ technical issues and ensure resolution.
• Identify and execute on upsell opportunities when appropriate.
• Work cross-functionally with departments such as Project Coordinators, Data Migration Specialists, Sales, Support, and the Payments team to ensure the client has a successful launch experience.
• Work closely with Product in providing customer feedback, helping us build the most high-impact product for our customers.

Required Skills and Qualifications

• You have 2+ years of customer onboarding/implementation experience at a tech company.
• You have excellent project management skills, with the ability to effectively manage multiple competing tasks and priorities.
• You have worked with Enterprise clientele.
• You are a strong verbal and written communicator with excellent interpersonal skills.
• You are able to assess customer needs and deploy appropriate strategies to ensure that they are met in a timely manner.
• You have the ability to translate difficult technical concepts into simple digestible language.
• You analyze challenges proactively and brainstorm effective solutions.
• You have immaculate attention to detail.
• Fluency in the English language.

Why Push?

Do what you love! It’s the key to happiness. That’s why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love. We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. Let’s crush it together. At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within.

Additional Information

At Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you. We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Software Development