Implementation Specialist

Catalis, LLC; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Udemy courses

Office in Old Strathcona

Job summary

Catalis, a government SaaS and integrated payments provider, is seeking an Implementation Specialist to join our Edmonton team. You will lead ERP project onboarding, gather client requirements, and manage installation plans to deliver rapid value.

You will collaborate with clients and internal teams to ensure milestones are met and customer success goals are achieved. The role emphasizes accounting or municipal finance experience, strong technical skills, and excellent communication.

Qualifications

• Previous Accounting or Municipal Finance experience is a strong asset.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.
• Municipal experience is an asset.

Responsibilities

• Main focus for first 6 months+ will be on our ERP Product.
• Meet with clients following the sale of our solutions to collect information required to deliver on cost, quality, and schedule to ensure we provide quick time to value.
• Working with our team to deliver on a project plan for each client, detailing the tasks that need to be completed for the timely installation of their solution.
• Communicating with clients throughout the solution implementation process to obtain feedback and approval.
• Learn, configure, and install software systems and all necessary components.
• Work closely with the Customer Success team to ensure we are creating “raving fans”.
• Ensuring that the project team is aware of key deliverables and project milestones.

Skills

Implementation Specialist

Accounting

Municipal Finance

Analytical thinking

Communication skills

Time management

Multitasking

Independence

Teamwork

Detail-oriented

Tools

Microsoft Office

SQL

Job description

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What we Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand‑desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

This is an on‑site position working out of our Edmonton office.

What you Will do

• Main focus for first 6 months+ will be on our ERP Product.
• Meet with clients following the sale of our solutions to collect information required to deliver on cost, quality, and schedule to ensure we provide quick time to value.
• Working with our team to deliver on a project plan for each client, detailing the tasks that need to be completed for the timely installation of their solution.
• Communicating with clients throughout the solution implementation process to obtain feedback and approval.
• Learn, configure, and install software systems and all necessary components.
• Work closely with the Customer Success team to ensure we are creating “raving fans”.
• Ensuring that the project team is aware of key deliverables and project milestones.

Requirements

What you Will Need to Succeed

• Previous Accounting or Municipal Finance experience is a strong asset.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.
• Municipal experience is an asset.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.