Software Implementation Specialist

Socket.dev; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Catalis in Edmonton is seeking a proactive Software Implementation Specialist to join our Payments team. This full-time role focuses on configuring software solutions for clients, collaborating with PMs, developers, QA, and sales to meet milestones and deliver quality results.

The position is onsite Monday–Friday, 8:00am–5:00pm MDT, and offers growth in a dynamic tech environment with strong training and development opportunities.

Qualifications

• Bachelor’s degree or equivalent.
• 0-2 years of relevant work experience.
• Strong technical aptitude and analytical skills with trouble-shooting abilities.
• Proficiency in all Microsoft Office applications.
• Excellent documentation and communication skills.
• Ability to gather information from business users.

Responsibilities

• Learn, configure, and install software systems and all necessary components.
• Create product and project documentation, as needed.
• Collaborate with internal team members and clients to deliver software solutions aligned with contract provisions.
• Contribute to project plan milestones detailing tasks for timely configuration.
• Communicate with Catalis Project Manager(s) to share ideas, collaborate, and obtain feedback and approval.
• Contribute value through high-quality implementation to create referenceable clients.

Skills

Strong analytical skills

Excellent communication

Microsoft Office proficiency

Multitasking ability

Detail-oriented

Team collaboration

Independent work

Customer service mindset

Education

Bachelor’s degree or equivalent

Tools

SQL Server

Microsoft Visio

Jira

Smartsheet

Job description

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What we Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

The Opportunity

We are seeking a proactive and customer-oriented Software Implementation Specialist to join our dynamic Payments team. In this role, your primary focus will be understanding business rules and product requirements in order to configure software solutions for our clients. You will collaborate closely with a variety of resources, including Project Managers, Developers, Quality Assurance Analysts, and Sales team members in order to achieve key deliverables and project milestones. Your contributions will be critical in ensuring our clients receive a high-quality software solution. This is a full-time position working Monday through Friday 8:00am to 5:00pm MDT (or other time zone as mutually agreed.)

This is an onsite position working out of our Edmonton office Monday through Friday.

What you will do

• Learn, configure, and install software systems and all necessary components.
• Create product and project documentation, as needed
• Collaborate with internal team members, and clients as needed, following the sale of our solutions to collect information required to deliver software solutions that align with agreed contract provisions.
• Contribute to the development of project plan milestones for each client, detailing the tasks that need to be completed for the timely configuration of their solution.
• Communicate with aligned Catalis Project Manager(s) throughout the solution implementation process to share ideas, collaborate, and obtain feedback and approval on solutions implemented.
• Contribute value through high quality solution implementation to create referenceable clients coming out of the implementation process.

Requirements

What you will need to succeed

• Bachelor’s degree or equivalent
• 0-2 years of relevant work experience
• Strong technical aptitude & analytical skills and enjoy troubleshooting intermediate to complex technical issues
• Proficiency in all Microsoft Office applications
• The ability to multitask effectively
• Strong documentation skills
• Effective communication skills, both written and oral
• Comfortable gathering information from business users
• The ability to work independently and collaborate as part of a broader team
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Strong communication and customer service skills
• Detail-oriented

Additional skills that are preferred, but not required

• SQL Server experience and knowledge a plus
• Basic understanding of Windows development techniques and Microsoft development tools/ environments
• Experience with Microsoft Visio
• Experience with business analysis for system implementations, configuration, and application development
• Experience in state/county court system
• Experience with court case management systems
• Experience with Jira
• Experience with Smartsheet
• Familiarity with coding principles

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.