Implementation Specialist

CATALIS; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Full paid vacation

Health & dental benefits

Udemy courses

Office dog and wellness perks

Job summary

Catalis in Edmonton, Alberta is seeking an Implementation Specialist to lead ERP product deployments for municipal clients. You will meet with customers after sale to capture requirements, outline a detailed installation plan, and coordinate tasks to ensure timely delivery of the solution.

You will configure and install software components, work with the Customer Success team to create exceptional client experiences, and monitor milestones and deliverables throughout the project lifecycle.

Qualifications

• Experience as an Implementation Specialist.
• Previous Accounting or Municipal Finance experience is a strong asset.
• Sound technical knowledge.
• Proficiency in Microsoft Office and SQL databases.
• Ability to multitask, work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Excellent communication and customer service skills.
• Municipal experience is an asset.

Responsibilities

• ERP Product focus for first 6 months+.
• Meet with clients after the sale to collect information required to deliver on cost, quality, and schedule.
• Work with the team to deliver a project plan for each client for timely installation.
• Communicate with clients throughout the implementation to obtain feedback and approvals.
• Learn, configure, and install software systems and components.
• Collaborate with Customer Success to create raving fans.
• Ensure the project team is aware of key deliverables and milestones.

Skills

Multitasking

Independent work

Team collaboration

Analytical thinking

Problem solving

Time management

Communication skills

Customer service

Detail-oriented

Organizational skills

Tools

Microsoft Office

SQL database management

Job description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Description

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

What We Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

This is an on-site position working out of our Edmonton office.

What You Will Do

• Main focus for first 6 months+ will be on our ERP Product.
• Meet with clients following the sale of our solutions to collect information required to deliver on cost, quality, and schedule to ensure we provide quick time to value.
• Working with our team to deliver on a project plan for each client, detailing the tasks that need to be completed for the timely installation of their solution.
• Communicating with clients throughout the solution implementation process to obtain feedback and approval.
• Learn, configure, and install software systems and all necessary components.
• Work closely with the Customer Success team to ensure we are creating “raving fans”.
• Ensuring that the project team is aware of key deliverables and project milestones.

Requirements

What you Will Need to Succeed

• Previous Accounting or Municipal Finance experience is a strong asset.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.
• Municipal experience is an asset.

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.