Senior Platform Implementation Engineer

RedIron Technologies Inc.; London; Sur place; CAD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision benefits

401k or RRSP matching

Résumé du poste

RedIron Technologies Inc. in London, Ontario, is seeking a skilled professional to manage projects and implementations for retail software systems. The ideal candidate will demonstrate proficiency in both technical and communication skills, essential for liaising with clients and solving problems effectively.

The role requires a Bachelor's Degree or Diploma in Computer Science or a related field. Responsibilities include planning implementation activities, managing customer relationships, and ensuring software meets business needs. Competitive benefits are available after a probation period.

Qualifications

• Proficient in managing implementation activities for projects.
• Ability to demonstrate communication of technical concepts.
• Strong sense of ownership and accountability.

Responsabilités

• Plan and manage implementation activities for projects.
• Handle customer User Acceptance and Change Control procedures.
• Coordinate with customers to resolve issues.
• Improve software to meet customers’ business needs.

Connaissances

Project management

Communication skills

Problem-solving

Linux

SQL

Jira

Git/BitBucket

AWS

OCI

Formation

Bachelor's Degree or Diploma in Computer Science, Computer Systems Engineering, Software Engineering or Mathematics

Outils

Commercial deployment automation tools

Jenkins

Bamboo

Maven

Description du poste

We are a retail systems integrator and software provider that helps you design, implement, integrate and maintain any major retail software platform - legacy or cutting edge.

Clients engage us when they want to dramatically improve their client experience without having to endure the cost and risk of replacing a core retail IT system. They need to achieve business outcomes leveraging ancient legacy systems AND cutting-edge technologies.

Our depth, experience and focus on the retail industry make us unique and different in this space. We have completed over 1,000 technology projects in North American retail and bring that experience and expertise to each new one.

Job Description

Demonstrate ability to plan, de-conflict, and manage implementation activities for projects.

Assist in Operations to Service handoff documents to support (work more closely with QA and become a TA).

Handle customer User Acceptance, Outage Notification, and Change Control procedures and documentation.

Process design conversations, keeping with best practices.

Analyze system and compile system changes for performance tuning and adjustments needed by software or customer needs.

Participate in the examination of the feasibility of projects during the project preparation phase for technical content and gaps.

Coordinate the entrusted priority investment projects during the project implementation phase.

Improve software to meet customers’ business needs and follow best practices.

Manage and coordinate the work of subordinates during the project implementation phase, developing effective cooperation with businesses and functional organizations.

Inspect changes before the customer performs user acceptance testing.

Record and manage customer-specific implementation needs and requests.

Coordinate with customers to resolve issues.

Solid understanding of IT security best practice.

Qualifications

Bachelor's Degree or Diploma usually in computer science, computer systems engineering, software engineering or mathematics or completion of a college program in computer science is usually required.

Communication skills - both written and presentation skills.

Be accountable and with a strong sense of ownership.

Review system issues and act on them.

Client-facing problem solver with a strong technical background.

Manage configure changes and upgrade software systems.

Demonstrate the ability to communicate technical concepts.

Demonstrate the ability to act independently while working with remote hands.

Strong project management and communication skills with the ability to work closely with team members.

Proficiency in Linux, SQL, Jira, Git/BitBucket, AWS, OCI, and other cloud platforms.

Commercial deployment automation tools.

Technical documentation.

Responsible for implementing, maintaining, and updating new and existing applications for customers.

Knowledge in build systems support Jenkins/Bamboo/Maven.

Monitor and troubleshoot critical customer infrastructure.

Handle customer request priorities.

Additional Information

Our employee benefits package will take effect after a 90‑day probation period, including medical, dental, vision, 401k or RRSP matching.