Implementation Consultant II

Lightspeed Commerce; Montreal; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Implementation Consultant II, where you will play a crucial role in onboarding retailers to a transformative commerce platform. This role offers the opportunity to provide tailored training and support, ensuring retailers maximize their use of the product. You'll collaborate closely with clients, helping them navigate their workflows and identify upgrade opportunities. With a flexible hybrid work environment and a commitment to employee growth, this position is perfect for those looking to make a real impact while enjoying a range of generous benefits. If you are a proactive communicator with a passion for customer success, this is the role for you!

Benefits

Unlimited Paid Time Off

Health Insurance

Health and Wellness Benefits

Transit Fees Coverage

Paid Leave for New Parents

LinkedIn Learning

RSU Program

Qualifications

• Intermediate candidate with customer success or onboarding experience.
• Strong communication and time management skills are essential.

Responsibilities

• Provide training and support to retailers adopting the platform.
• Achieve onboarding targets and document feedback for improvements.

Skills

Customer Success Experience

Process Improvement

Google Sheets

MS Excel

Time Management

Communication Skills

Presentation Skills

Fluency in English

French Language Skills

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As an Implementation Consultant II, you will ensure that our retailers that purchase onboarding services successfully complete their onboarding and get the most out of our product, through training, guidance and sharing best practices for Lightspeed's X-series, retail product to maximize customer retention and overall customer experience.

What you’ll be doing:

• Provide comprehensive training and support to a dedicated cohort of retailers with paid onboarding packages, ensuring they successfully adopt and implement our platform.
• Build inventory and customer databases for each retailer by importing data from files.
• Consistently achieve onboarding targets, KPIs and deadlines for retailer go-live dates.
• Work with the retailer to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows.
• Stay up to date with the product and retail best practices.
• Identify upgrade opportunities for payments, third-party add-ons and plan upgrades.
• Document feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience.

What you need to bring:

We’re a team of 20 people located in North America.

We're looking for an intermediate candidate who has experience with the following:

• Previous experience in a customer success or onboarding role.
• Self-starter that seeks to identify and improve processes.
• Intermediate Google Sheets or MS Excel skills.
• Excellent time management and organisational skills.
• Exceptional communication (verbal and written) and presentation skills.
• Fluent in English; French is a strong asset.

Even better if you have, but not necessary:

• Deep technical knowledge of the retail industry and retail commerce tools.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office).
• Genuine career opportunities in a company that’s creating new jobs every day.
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners).
• Unlimited paid time off policy.
• Health insurance.
• Health and wellness benefits.
• Possibility for transit fees to be covered.
• Paid leave assistance for new parents.
• Linkedin learning.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.