Implementation Consultant II

Lightspeed Commerce; Ottawa; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Implementation Consultant II to enhance the onboarding experience for retailers. In this role, you will provide comprehensive training, support, and guidance to ensure clients successfully adopt the platform. You'll work closely with retailers to tailor their workflows and maximize their experience. This position offers a flexible remote environment, genuine career growth opportunities, and a chance to impact a growing company. Join a dynamic team dedicated to powering businesses and delivering exceptional customer experiences in a thriving commerce landscape.

Benefits

Unlimited paid time off

Health insurance

Health and wellness benefits

Possibility for transit fees to be covered

Paid leave assistance for new parents

LinkedIn learning

Lightspeed RSU program

Qualifications

• Experience in customer success or onboarding roles is essential.
• Strong communication and organizational skills are a must.

Responsibilities

• Provide training and support to retailers for successful onboarding.
• Document feedback to improve the onboarding experience.

Skills

Customer Success

Onboarding Experience

Google Sheets

MS Excel

Time Management

Organizational Skills

Communication Skills

Presentation Skills

Fluency in English

Fluency in French

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As an Implementation Consultant II, you will ensure that our retailers that purchase onboarding services successfully complete their onboarding and get the most out of our product, through training, guidance and sharing best practices for Lightspeed's X-series, retail product to maximize customer retention and overall customer experience.

What you’ll be doing:

• Provide comprehensive training and support to a dedicated cohort of retailers with paid onboarding packages, ensuring they successfully adopt and implement our platform
• Build inventory and customer databases for each retailer by importing data from files
• Consistently achieve onboarding targets, KPIs and deadlines for retailer go-live dates
• Work with the retailer to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows
• Stay up to date with the product and retail best practices
• Identify upgrade opportunities for payments, third-party add-ons and plan upgrades
• Document feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience

What you need to bring:

We’re a team of 20 people located in North America.

We're looking for an intermediate candidate who has experience with the following:

• Previous experience in a customer success or onboarding role
• Self-starter that seeks to identify and improve processes
• Intermediate Google Sheets or MS Excel skills
• Excellent time management and organisational skills
• Exceptional communication (verbal and written) and presentation skills
• Fluent in English; French is a strong asset

Even better if you have, but not necessary:

• Deep technical knowledge of the retail industry and retail commerce tools

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible remote environment;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.