Implementation Consultant

Benevity; Vancouver; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

Benevity recherche un Consultant en Implémentation pour rejoindre son équipe de Services Professionnels afin d'aider les clients à concrétiser leurs programmes d'impact social. Ce rôle essentiel implique la gestion de projets, la coopération avec diverses équipes et un engagement vers l'expérience client exceptionnelle dans un environnement dynamique. Si vous êtes passionné par le bien social et souhaitez faire une différence, contactez-nous.

Qualifications

• 2-5 ans d'expérience comme consultant en implémentation.
• Capacité à collaborer et à établir des relations avec des clients.
• Connaissances en gestion de projet et documentation.

Responsibilities

• Gérer des projets d'implémentation pour clients existants.
• Conduire des sessions de découverte et de collecte de besoins.
• Former et soutenir les utilisateurs finaux après l'implémentation.

Skills

Organization

Communication

Problem Solving

Education

Bachelor's Degree or equivalent Certification

Tools

MS Office

Visio

Jira

Confluence

Job description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity is seeking an Implementation Consultant to join our Professional Services team, helping existing clients bring their social impact programs to life through seamless product implementations.

In this role, you’ll manage both large and ad hoc projects, working closely with Client Success, Sales, and technical teams to ensure timely, successful delivery. You’ll lead the consultative side of the implementation process—focusing on program objectives, product configuration, documentation, and communications—while providing an exceptional client experience.

You’re a technically savvy, highly organized problem-solver who thrives in fast-paced environments and communicates effectively across both technical and non-technical audiences. If you’re passionate about social good and enjoy guiding clients through impactful change, we’d love to hear from you.

What you will do

• Manage a portfolio of medium to large scale client implementations. Responsible for implementation projects for new and existing Benevity clients
• Conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation and scoping phase.
• Conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to Benevity products and services
• Provide solution analysis and configuration plans, aligning client specific-requirements with project scope, providing exceptional client and value-added service
• Configure the application in accordance with business requirements and processes defined
• Lead executive stakeholder meetings, both internally and client-side
• Consult with clients on how to best manage change within their organization
• Provide feedback to the Product, Development, CS and Sales team on Industry trends
• Update clients on project plans, milestones, and tasks
• Identify growth and upsell opportunities for the Client Success Management and Sales team
• Create detailed project transition documentation to support end users and the Client Success Management teams once implementations are complete
• Conduct client administrator and end user training sessions via online webinars, over the phone or in-person
• Participate in the creation, implementation, and maintenance of client-facing presentations and documents
• Maintain an in-depth understanding of Benevity’s suite of products and services
• Contribute to the success of the Client Projects Team, leading continuous improvement initiatives and providing support to team members, for example
• Assist with assessment of cost estimates of Benevity work needed for proposals, statements of work and/or change orders
• Ensure client delight at go-live and after onboarding is complete

What you bring

• 2-5 years of experience in a Software Implementation Specialist or Consultant role
• Experience with MS Office (Excel, Word, etc.)
• Experience in creating workflow diagrams using Visio, Lucid chart, etc.
• Working knowledge or experience with internal collaboration tools such as Jira or Confluence, etc.
• Ability to collaborate and build strong relationships with clients, at operational and leadership levels
• Experience leading and working with cross-functional and/or remote teams to achieve common goals and client outcomes
• Track record in building successful implementation documentation and/or project plans autonomously
• Passion for Client Success
• Excellent organization and time management skills
• Bachelor’s Degree or Project Management certification/degree and/or Implementation Specialist certificate and/or Change Management certificate
• Ability to travel up to 30% of time
• Bilingual French/English proficiency at a fluent, C-level capacity is a bonus

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [e-mail].