Implementation Consultant

Solutions Metrix; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical and dental insurance

Flexible working hours

Hybrid work model

Tuition reimbursement

Diverse and inclusive work environment

Job summary

Solutions Metrix is seeking a Product Owner - CRM Consultant for Financial Services to design and implement custom CRM solutions for Banks and Credit Unions in Canada. You will translate client business needs into functional CRM requirements, develop low-level designs, and guide architecture decisions.

You will lead CRM projects through agile ceremonies, ensure adoption through training, and drive process improvements with a focus on client outcomes and profitability.

Qualifications

• Degree in Software Engineering, IT, or a related field.
• Strong understanding of business processes and project lifecycles.
• CRM certification and experience implementing CRM solutions in financial services.
• Proven ability to lead strategic discussions and manage client relationships.
• Ability to translate business needs into actionable CRM requirements.

Responsibilities

• Provide expert CRM guidance for Banks and Credit Unions to optimize operations.
• Analyze client processes to identify CRM requirements and optimization opportunities.
• Develop training materials and deliver workshops; provide post-go-live support.
• Automate repetitive tasks and design workflows to improve efficiency.
• Design robust CRM architectures and detailed solution designs.
• Participate in Agile ceremonies and maintain project documentation.
• Bridge strategic planning with hands-on implementation and release planning.
• Mentor junior consultants and contribute to CRM practice growth.
• Address complex challenges and manage client relationships in dynamic settings.

Skills

CRM strategy

Stakeholder management

Agile ceremonies

Client relationship management

Strategic thinking

Process redesign

Education

Bachelor's degree in Software Engineering/IT or related field

Tools

CRM platforms

Job description

SolutionsMetrix

Product Owner - CRM Consultant for Financial Services

Overview: This role involves designing and implementing custom CRM solutions by developing system architectures, process maps, and low-level designs. You will work directly with financial services clients to understand their business needs and translate them into functional requirements.

Key Responsibilities

• Financial Services Expertise: Provide expert advice for Banks and Credit Unions to optimize and improve business operations using CRM automation
• Needs Analysis: Analyze client business processes to identify requirements and opportunities for CRM optimization.
• Training & Support: Develop training materials and deliver workshops for users and provide post-go-live support to ensure smooth adoption.
• Process Improvement: Automate repetitive tasks and develop workflows to streamline operations and enhance customer engagement.
• Solution Design and Architecture: Develop robust CRM system architectures and detailed designs based on client requirements.
• Agile Methodology: Participate in agile ceremonies and maintain project documentation, ensuring the successful delivery of CRM initiatives on time and within scope
• Strategic and Tactical Execution: Bridge strategic planning with hands‑on implementation. Build release plans, develop solutions, and ensure quality assurance through testing plans. Proactively identify and resolve potential issues.
• Knowledge Sharing: Contribute to the development of business applications and thought leadership content. Mentor junior consultants and support the growth of the CRM practice.
• Problem Resolution: Address complex project challenges and manage conflict in dynamic client situations.

Qualifications

• Degree in Software Engineering, IT, or a related field.
• Strong understanding of business process concepts and project lifecycles.
• Valid CRM Certification.
• Proven ability to lead strategic discussions and manage client relationships.
• Ability to combine strategic thinking with practical execution.
• Extensive knowledge and experience of implementation CRM solutions in Financial Services industry. i.e Banks and Credit Unions

Benefits

• Competitive salary.
• Paid time off.
• Medical and dental insurance.
• Flexible working hours.
• Hybrid work model.
• Tuition reimbursement.
• Diverse and inclusive work environment.

Who are we?

Since 2001, Solutions Metrix has been implementing CRM in companies of all sizes and industries, whether they are in Montreal, Quebec, or elsewhere in Canada or in North America. Our team of specialists master a very large number of CRMS without being linked to any. We always recommend the best CRM to our customers according to their needs and objectives. Our method defines a simple implementation process for companies that allows them to quickly and easily use their software and optimize it to the maximum. The secret to our success is simple: we tailor our solutions to our customers' business models, markets and industries.

Solutions Metrix is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Solutions Metrix makes hiring decisions based solely on qualifications, merit, and business needs at the time.