Implementation Consultant

Dayforce; Canada; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Dayforce is seeking an experienced Implementation Consultant to join the Dayforce Flex Work team. You will drive implementation and optimization of Dayforce Flex Work, gathering requirements and configuring systems for clients across North America and beyond.

The role requires analytical rigor, strong communication, and collaboration with stakeholders to deliver data-driven improvements in a fast-paced SaaS environment.

Qualifications

• 4+ years of experience with SaaS enterprise software in a support, implementation, or consulting environment.
• Experience with SMB and large enterprise buyers.
• Understanding of open API integration frameworks to support discussions with partners and prospects.
• Diligent and thorough preparation and problem-solving approach.
• Able to operate in a nimble, Agile organization.
• Curious mindset, asking why to understand customer needs.
• Confident verbal and written communication across levels and technical abilities.

Responsibilities

• Lead client-facing discovery sessions to translate needs into detailed Dayforce Flex Work requirements.
• Analyze current processes and identify improvements across the contingent workforce lifecycle.
• Assist in configuring and maintaining Dayforce Flex Work to meet business needs (role approvals, vendor management, reporting).
• Collect and upload data, analyze trends, and support data-driven decision making.
• Communicate with internal teams, vendors, and external stakeholders for smooth integration.
• Identify, troubleshoot, and resolve issues to ensure system functionality and data accuracy.
• Configure test scripts, manage client UAT, and log and prioritize issues.
• Develop and deliver training materials and end-user documentation.
• Identify opportunities for process and system enhancements to optimize contingent labor management.

Skills

SaaS experience

Customer-facing

API integration

Agile

Communication

Problem solving

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand prom ise - Makes Work Life Better ™ - Reflec ts our commitment to employees, customers, partners and communities globally.

About the Opportunity

We are seeking an experienced and analytical Implementation Consultant to join the Dayforce Flex Work team. As an Implementation Consultant, you will play a vital role in the implementation and optimization of Dayforce Flex Work, helping clients maximize the value of their contingent workforce management capabilities.

You will collaborate with stakeholders to gather requirements, configure systems, analyze data, and drive continuous improvement across the implementation lifecycle. The ideal candidate combines technical expertise, process analysis skills, and a customer‑centric mindset to deliver exceptional results in a dynamic SaaS environment.

What You'll Get to Do

• Lead client‑facing discovery sessions with client stakeholders to understand their needs and translate them into detailed system requirements for Dayforce Flex Work.
• Analyze current processes and identify areas for improvement within the contingent workforce lifecycle, from requisition to offboarding.
• Assist in configuring and maintaining the Dayforce Flex Work platform to meet business needs, including role approval workflows, vendor management, and reporting.
• Collect and upload data, analyze trends, and optimize processes to support data‑driven decision‑making for contingent workforce management.
• Communicate effectively with internal teams, vendors, and external stakeholders, ensuring smooth integration of Dayforce Flex Work into broader workforce management strategies.
• Identify, troubleshoot, and resolve issues within Dayforce Flex Work to ensure system functionality and data accuracy.
• Configure test scripts to mirror configuration, manage client User Acceptance Testing (UAT), and log, prioritize, and resolve identified issues in a timely manner.
• Develop and deliver training materials, documentation, and support to ensure successful end‑user adoption.
• Identify opportunities for process and system enhancements within Dayforce Flex Work to optimize contingent labor management.

Skills and Experience We Value

• 4+ years of experience with SaaS enterprise software, such as Dayforce, Oracle, SAP, NetSuite, Zuora, Infor, Taleo, ERP, PeopleSoft, Kronos, Cornerstone, or similar, in a support, implementation, or consulting environment.
• Demonstrated experience working with SMB and large enterprise buyers.
• Understanding of open API integration frameworks to support integration discussions with partners and prospects.
• A diligent and thorough approach to preparation and problem‑solving.
• Ability to operate and thrive within a nimble and Agile organization.
• Curious and inquisitive mindset, constantly seeking to understand “the why” for customers and partners.
• Confident verbal and written communication skills with the ability to collaborate effectively with users and peers at all levels and varying technical abilities.
• Experience managing incoming case queues, prioritizing, and resolving a wide range of client inquiries, including in-depth analysis and cross‑team collaboration.

What Would Make You Stand Out

• Knowledge of the staffing industry, vendor management systems (VMS), and managed service provider (MSP) landscape.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English‑speaking stakeholders, co‑workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English‑speaking co‑workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.