Impactful Thrift Store Associate — Donor & Customer Service

The Salvation Army in Canada; Northwestern Ontario; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Accommodation upon request

Job summary

The Salvation Army Thrift Store in Thunder Bay, ON is seeking a full-time team member to support daily retail operations and customer service. You will handle donations, sort merchandise, greet customers, process sales, and assist with displays to keep the store attractive and organized.

Responsibilities include cash handling, operating the register, restocking shelves, and maintaining safety standards. Ability to lift up to 29 lbs and stand for long periods is required; shifts may include

Qualifications

• Cash handling experience is required.
• Must have good interpersonal and communication skills (oral).
• Willingness to develop an understanding and support for The Salvation Army in Canada.

Responsibilities

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.

Skills

Cash handling

Customer service

Stock handling

Detail oriented

Team player

Education

Some high school coursework

Job description

The Salvation Army Thrift Store in Thunder Bay, ON is seeking a full-time team member to support daily retail operations and customer service. You will handle donations, sort merchandise, greet customers, process sales, and assist with displays to keep the store attractive and organized.

Responsibilities include cash handling, operating the register, restocking shelves, and maintaining safety standards. Ability to lift up to 29 lbs and stand for long periods is required; shifts may include