Client Success Coordinator – Health System Partnerships

Jobtailor; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Maple is seeking an energetic Partner Operations Specialist to coordinate Health System Partnerships, manage onboarding, and maintain partner data in Salesforce.

You will drive process improvements, support Maple’s Customer Support and eligibility workflows, and deliver a meaningful team-enablement improvement within 12–18 months.

Qualifications

• At least 1 year in a client-facing role (customer success, account coordination or support).
• Undergraduate degree or equivalent experience in related field.
• Strong written and verbal communication with proactive, organized work style.

Responsibilities

• Coordinate partner meetings end-to-end, including agendas, prep, participation, action-items and follow-up.
• Own recurring partner reporting workflows and surface relevant insights.
• Review and process partner eligibility files; support issue resolution.
• Connect Health System Partnerships with Provider Network Operations on provider matters.
• Triage partner questions to the appropriate internal teams.
• Maintain accurate partner information in Salesforce and update program docs.

Skills

Client-facing experience

Strong communication

Organizational skills

Active listening

Google Workspace

Bilingual EN/FR (bonus)

Education

Bachelor's degree in Business / Health Administration / Public Health / Communications

Tools

Salesforce

Asana

Google Workspace

Job description

• Coordinate partner meetings end-to-end, including agendas, preparation, participation, action-item tracking and follow-up
• Own recurring partner reporting workflows using automated and manual sources and surface relevant insights
• Process and review manual partner eligibility files and support eligibility issue resolution
• Connect Health System Partnerships with Provider Network Operations on provider-related matters
• Triage provider-related partner questions to the appropriate internal team
• Maintain accurate partner information in Salesforce CRM and keep program documentation current
• Maintain shared documentation, templates, playbooks and SOPs
• Coordinate operational components of onboarding for new Health System Partnerships team members
• Provide day‑to‑day partner support by troubleshooting and coordinating escalated issues
• Support eligibility inquiries for Maple's Customer Support Team and partner‑raised questions
• Collect, organize and share partner and patient feedback for action by appropriate owners
• Support process‑improvement initiatives that reduce administrative burden and create team capacity
• Build expertise in Maple's tools, systems, partner programs and the collaboration model with Provider Network Operations
• Deliver at least one meaningful team‑enablement improvement within the first 12–18 months

Requirements

• At least one year of experience in a client‑facing role, such as client success, account coordination, customer support or account management
• An undergraduate degree in business, health administration, public health, communications or a related field, or equivalent professional experience
• Strong written and verbal communication skills
• Active listening and timely follow‑through
• Proactive, highly organized way of working
• Strong attention to detail across documents, data and processes
• Comfort collaborating across teams
• Ability to learn new platforms quickly, including AI tools
• Confidence working in Google Workspace (Docs, Sheets and Slides)
• Criminal record check (EPIC) and identity verification required as a condition of employment
• Additional employment or education verification may be conducted depending on role requirements
• Bonus: bilingual English and French; interest in public health or healthcare experience; CRM experience ideally Salesforce; Asana experience; process documentation and operations improvement background

Core Competencies

Demonstrates expertise in partner coordination, client‑facing support, and operational process improvement, with a strong focus on communication and attention to detail. Proficient in managing partner information and utilizing CRM tools to enhance collaboration and efficiency.

Highest‑signal resume keywords

• Client‑Facing Experience
• Salesforce CRM Proficiency
• Strong Communication Skills
• Process Improvement Initiatives
• Organizational Skills

Hard Skills

• Partner Coordination
• Eligibility Issue Resolution
• Data Organization
• Process Documentation
• Operational Onboarding

Soft Skills

• Active Listening
• Proactive Work Style
• Attention to Detail
• Collaboration

Certifications & Qualifications

• Criminal Record Check (EPIC)
• Identity Verification

Industry Keywords

• Health System Partnerships
• Customer Support
• Public Health
• Healthcare Experience

Tools & Technologies

• Google Workspace
• Salesforce
• Asana
• AI Tools