Immigration Case Manager

Pacston; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for Case Managers to join their Toronto office. This exciting role offers the chance to manage global immigration cases while providing essential support to clients throughout the application process. Ideal for those interested in law, the position includes comprehensive training and exposure to federal law and global talent migration. With a focus on client service and attention to detail, successful candidates will thrive in a dynamic environment that encourages independence and professional growth. Join a team committed to excellence and make a meaningful impact in the lives of clients navigating immigration challenges.

Benefits

Health insurance

Extended health care

Long-term disability insurance

Paid leaves and holidays

10% salary increase after trial period

100% employer-paid dental and vision insurance

Qualifications

• Excellent English writing skills and strong attention to detail are essential.
• Proficiency in G Suite, Microsoft Office, and Adobe Pro required.

Responsibilities

• Manage and edit technical/legal documents based on internal materials.
• Respond to client messages and assist with immigration applications.

Skills

English writing skills

Attention to detail

Client service skills

G Suite proficiency

Microsoft Office proficiency

Adobe Pro proficiency

Self-motivation

Multitasking skills

Time management skills

Professional demeanor

Education

Bachelor's degree

Master's degree

Tools

G Suite

Microsoft Office

Adobe Pro

Job description

Pacston Canada - Case Manager Position

Pacston Canada is seeking Case Managers to work onsite at our Toronto office, managing global immigration cases. This role serves as the first point of contact for clients requiring assistance with global immigration applications.

The responsibilities include instructing, assisting, and communicating with clients to prepare necessary documents. We offer orientation and full training post-onboarding.

This position is ideal for individuals interested in law or the legal field, providing training and exposure to federal law and global talent migration.

Applicants should be able to work 40 hours weekly.

Job Responsibilities:

1. Assign and edit technical/legal documents and letters based on internal materials
2. Revise documents according to internal specifications and client feedback
3. Respond to client messages in the case management system
4. Work on reference letter projects
5. Overtime may be required to respond to clients and meet project deadlines
6. Perform other duties as assigned

Required Qualifications:

• Excellent English writing skills
• Strong attention to detail
• Outstanding client service skills
• Proficiency with G Suite, Microsoft Office, Adobe Pro
• High self-motivation and ability to work independently under tight deadlines
• Professional demeanor
• Excellent multitasking and time management skills
• Bachelor’s or Master’s degree
• Proficiency in a second language besides English
• Relevant internship or work experience is an asset

Language flexibility: French not required.

Benefits:

• Competitive compensation and benefits
• Health insurance, extended health care, long-term disability insurance
• Paid leaves and holidays
• 10% salary increase after trial period
• Health, dental, and vision insurance (100% employer-paid premiums)

Visit our recruiting platform: https://apply.pacston.com to upload your resume and complete assessments.

Pacston is an Equal Opportunity/Affirmative Action employer, committed to diversity and inclusion.