IMIT Business Analyst - Registration, Switchboard & Data Quality

Nova Scotia Health Authority; Nova Scotia; Hybride; CAD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Travel insurance

Disability insurance

Life insurance

Pension plan

Wellness programs

Résumé du poste

Nova Scotia Health Authority is seeking a forward-thinking IM/IT Business Analyst to ensure data reliability and support digital transformation across admitting, registration, scheduling and switchboard workflows. You will partner with clinical and business stakeholders to optimize patient access and health information processes province-wide.

The role emphasizes data analytics, performance reporting, and continuous quality improvement in a hybrid model with remote and onsite work, across Nova

Qualifications

• Degree or diploma in Health Information, Business Analysis, IT or related field.
• 1-3 years’ experience with health information, business analysis, or system support.
• CHIMA certification (CHIM/HICA) is an asset.
• Quality improvement training (Lean Six Sigma, IHI, CPHQ) is an asset.
• Experience supporting clinical applications in a complex health care setting is an asset.
• Proficient with MS Outlook, Excel, Word, PowerPoint, Visio.

Responsabilités

• Identify systemic barriers impacting wait times, throughput, and service equity.
• Drive innovation to enhance patient access, improve operational efficiencies, and advance service delivery and quality.
• Perform analysis of the end-to-end patient access journey to identify trends, risks, and strategic opportunities.
• Participate in development of executive dashboards, KPIs, escalation thresholds, and performance reports.
• Monitor and report on performance indicators that measure access efficiency, sustainability, and accountability.
• Document, communicate, and implement initiatives with defined reporting.
• Audit registration, switchboard, and health information workflows; conduct root cause analysis and workflow redesign to reduce variation.
• Collaborate with end-users and supervisory staff to standardize health information processes and drive quality improvement.
• Support accreditation readiness and compliance reviews.
• Assess operational, compliance, and financial impacts of system changes; optimize clinical information systems.

Connaissances

Analytical skills

Communication

MS Office

Problem-solving

Healthcare IT knowledge

Formation

Health Information/Business Analysis degree

Outils

MS Office Suite

Description du poste

About The Opportunity

Reporting to the IM/IT Business Program Manager, Registration, Switchboard & Data Quality, the IM/IT Business Analyst will be committed to a high standard of performance and is responsible for ensuring data reliability, supporting digital transformation, and collaborating with key clinical and business stakeholders throughout the province to support sustainable process improvement. Through the effective use of IM/IT tools, services and systems of support, the IM/IT Business Analyst will support strategies that enable patient access and navigation, data integrity, and operational performance across admitting, registration, scheduling, and switchboard workflows.

Key Responsibilities

Access Innovation & Performance

• Identify systemic barriers impacting wait times, throughput, and service equity
• Drives innovation to enhance patient access, improve operational efficiencies, and advance service delivery and quality
• Perform analysis of the end-to-end patient access journey to identify trends, risks, and strategic opportunities

Data & Analytics

• Participate in the development of executive-level dashboards, KPIs, escalation thresholds, and performance reports
• Monitor and report on performance indicators that measure access efficiency, sustainability, and accountability
• Documents, communicates, and implements initiatives within assigned functional areas and monitors compliance through structured reporting.
• Analyzes and documents business requirements and workflow impacts related to patient access and health information processes during project and operational planning.

Continuous Quality Improvement

• Participates in audits of registration, switchboard, and health information workflows
• Conduct root cause analysis and workflow redesign to reduce variation, enhance efficiency, and account for human factors
• Collaborates with end-users and supervisory staff to align provincial health information processes, driving standardization and quality improvement.
• Support accreditation readiness and compliance reviews

Digital Health & System Optimization

• Assess operational, compliance, and financial impacts of system or workflow changes
• Contribute to optimization of clinical information systems and applications
• Establish and maintain working relationships with clinical partners and other business stakeholders to enhance health information processes within the area of responsibility.

Policy & Procedure Development

• Participate in development, review, and revision of policies and standard operating procedures related to patient access and health information workflows
• Ensure alignment between policy, regulatory and accreditation requirements, system configuration, and operational practice

About You

• Degree or diploma in Health Information, Business Analysis, Information Technology or Health Related disciple. Consideration may be given to those with equivalent training and relevant experience.
• 1-3 years’ experience with health information, business analysis, system support or equivalent combination of education, training, and experience an asset
• Certified in Health Information Management (CHIM) or Health Information-Certified Associate (HICA) through the Canadian Health Information Management Association (CHIMA) considered an asset
• Formal training, certification, or experience in quality improvement, process redesign, or healthcare improvement science (i.e., Lean Six Sigma, IHI, CPHQ) considered an asset
• Recent experience supporting clinical application systems and related services in a complex health care organizational environment considered an asset
• Proficient with Microsoft Outlook, Excel, Word, PowerPoint, and Visio
• Advanced analytical and problem-solving capability
• Organizational skills and a high level of accuracy and attention to detail
• Strong written and verbal communication, interpersonal skills

Please ensure your resume is up-to-date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent full-time position; 75 hours biweekly
• This position operates with a hybrid model consisting of working days both remotely and onsite, Monday to Friday
• Intraprovincial travel may be required

Compensation And Benefits

Pay Scale Type: Non-Union

Band: 4

Hourly Rate: $39.05 - $47.84

Annual Salary: $76,147 - $93,288

Successful candidates may be eligible for a comprehensive benefits package, which includes health, dental, and travel insurance; long-term disability and life insurance coverage; and a defined benefit pension plan. Additional wellness, development and employee support programs may also be available.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.