IMIT Business Analyst - Registration, Switchboard & Data Quality

Nova Scotia Health; Nova Scotia; Hybrid; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Health and dental insurance

Travel insurance

Pension plan

Job summary

Nova Scotia Health is seeking an IMIT Business Analyst to support Registration, Switchboard and Data Quality across the province. You will collaborate with clinical and business partners to enable patient access, data integrity and operational performance in admitting, registration, scheduling and switchboard workflows.

The role emphasizes data analytics, development of dashboards, and continuous quality improvements within a hybrid work model.

Qualifications

• Degree or diploma in Health Information, Business Analysis, Information Technology or Health related discipline (or equivalent).
• 1–3 years’ experience in health information, business analysis, system support or equivalent
• CHIMA certification (CHIM or HICA) is an asset
• Formal training or experience in quality improvement/process redesign (Lean Six Sigma, IHI, CPHQ) is an asset
• Experience supporting clinical application systems in a complex health care environment
• Proficient with Outlook, Excel, Word, PowerPoint and Visio
• Strong analytical and problem-solving capabilities with high accuracy and attention to detail
• Strong written and verbal communication and interpersonal skills

Responsibilities

• Identify barriers impacting wait times, throughput, and service equity
• Develop dashboards, KPIs, escalation thresholds and performance reports
• Monitor performance indicators for access efficiency and accountability
• Document and implement initiatives with structured reporting
• Analyze business requirements and workflow impacts related to patient access and health information processes
• Support audits of registration, switchboard, and health information workflows
• Collaborate with end-users to standardize health information processes and drive quality improvement
• Support accreditation readiness and compliance reviews
• Assess operational and financial impacts of system changes
• Contribute to optimization of clinical information systems and applications
• Build relationships with clinical partners to enhance information processes

Skills

Advanced analytical skills

Problem solving

Strong communication

Attention to detail

Education

Health Information Management degree or diploma

Tools

Microsoft Office

Visio

Job description

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IMIT Business Analyst - Registration, Switchboard & Data Quality

Req ID: 228836
Location: Provincial Position, Flexible Within the Province
Department: IMIT HIS Data Quality CNS
Type of Employment: PermanentHourly FT(100%) x 1
Management/Non UnionPosition
Posting Closing Date: 17-Nov-26

About the Opportunity

Reporting to the IM/IT Business Program Manager, Registration, Switchboard & Data Quality, the IM/IT Business Analyst will be committed to a high standard of performance and is responsible for ensuring data reliability, supporting digital transformation, and collaborating with key clinical and business stakeholders throughout the province to support sustainable process improvement. Through the effective use of IM/IT tools, services and systems of support, the IM/IT Business Analyst will support strategies that enable patient access and navigation, data integrity, and operational performance across admitting, registration, scheduling, and switchboard workflows.

Key Responsibilities

Access Innovation & Performance

• Identify systemic barriers impacting wait times, throughput, and service equity
• Drives innovation to enhance patient access, improve operational efficiencies, and advance service delivery and quality
• Perform analysis of the end-to-end patient access journey to identify trends, risks, and strategic opportunities

Data & Analytics

• Participate in the development of executive-level dashboards, KPIs, escalation thresholds, and performance reports
• Monitor and report on performance indicators that measure access efficiency, sustainability, and accountability
• Documents, communicates, and implements initiatives within assigned functional areas and monitors compliance through structured reporting.
• Analyzes and documents business requirements and workflow impacts related to patient access and health information processes during project and operational planning.

Continuous Quality Improvement

• Participates in audits of registration, switchboard, and health information workflows
• Conduct root cause analysis and workflow redesign to reduce variation, enhance efficiency, and account for human factors
• Collaborates with end-users and supervisory staff to align provincial health information processes, driving standardization and quality improvement.
• Support accreditation readiness and compliance reviews

Digital Health & System Optimization

• Assess operational, compliance, and financial impacts of system or workflow changes
• Contribute to optimization of clinical information systems and applications
• Establish and maintain working relationships with clinical partners and other business stakeholders to enhance health information processes within the area of responsibility.

Policy & Procedure Development

• Participate in development, review, and revision of policies and standard operating procedures related to patient access and health information workflows
• Ensure alignment between policy, regulatory and accreditation requirements, system configuration, and operational practice

About You

We would love to hear from you if you have the following:

• Degree or diploma in Health Information, Business Analysis, Information Technology or Health Related disciple. Consideration may be given to those with equivalent training and relevant experience.
• 1-3 years’ experience with health information, business analysis, system support or equivalent combination of education, training, and experience an asset
• Certified in Health Information Management (CHIM) or Health Information-Certified Associate (HICA) through the Canadian Health Information Management Association (CHIMA) considered an asset
• Formal training, certification, or experience in quality improvement, process redesign, or healthcare improvement science (i.e., Lean Six Sigma, IHI, CPHQ) considered an asset
• Recent experience supporting clinical application systems and related services in a complex health care organizational environment considered an asset
• Proficient with Microsoft Outlook, Excel, Word, PowerPoint, and Visio
• Advanced analytical and problem-solving capability
• Organizational skills and a high level of accuracy and attention to detail
• Strong written and verbal communication, interpersonal skills

Please ensure your resume is up-to-date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent full-time position; 75 hours biweekly
• This position operates with a hybrid model consisting of working days both remotely and onsite, Monday to Friday

Compensation and Benefits

Pay Scale Type: Non-Union
Band: 4
Hourly Rate: $39.05 - $47.84
Annual Salary: $76,147 - $93,288

Successful candidates may be eligible for a comprehensive benefits package, which includes health, dental, and travel insurance; long-term disability and life insurance coverage; and a defined benefit pension plan. Additional wellness, development and employee support programs may also be available.

What you'll love about Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

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