Image Desk Appraiser

Intact Financial Corporation; Dartmouth; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Image Desk Appraiser, where your expertise in auto body repair and estimating software will be valued. In this hybrid role, you'll assess vehicle damage, negotiate repairs, and ensure compliance with standards while enjoying a supportive work environment. This innovative firm offers a dynamic workplace, opportunities for growth, and a commitment to employee well-being. You'll be part of a passionate community that values diversity and empowers you to thrive. If you're ready to make an impact and grow your career, this is the perfect opportunity for you.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits

Extra days off

Annual wellness account

Access to virtual healthcare

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• 1-3 years' experience in auto body repair with knowledge of estimating software.
• Strong analytical skills and effective communication abilities.

Responsibilities

• Handle complex auto physical damage appraisals and ensure compliance.
• Negotiate repair costs and prepare estimates for vehicle repairs.

Skills

Auto body repair experience

Estimating software knowledge (Audatex, Mitchell)

Analytical skills

Effective communication skills

Customer service orientation

Education

Post-secondary education in a related industry

Completion of I-Car and/or technical courses

Tools

Digital automated evaluation systems

Job description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for an Image Desk Appraiser to join our growing team!

What you'll do here:

1. Accountable for the direct handling of moderate to complex auto physical damage appraisals.
2. Assess damage, review, monitor, and assure that appraisal compliance is achieved with the preferred vendor network and on remote repair facilities.
3. Responsible for pursuing a cost-effective avenue for repairs, prepare estimates, and negotiate with repair facilities.
4. May be called upon to establish the market value of vehicles based on the information provided by claims adjusters, using the various tools outlined in the appraisers' standards and procedures manual.
5. Use digital automated evaluation systems to standardize repair estimates and avoid errors.
6. Negotiate and communicate a best repair practice or procedure.
7. Ensure productivity and service quality, using the appraisers' standards and procedures manual and relating performance to the Claims Department's quantitative and qualitative objectives.
8. This is a hybrid role requiring the successful candidate to attend our offices at least 2 days per week.

What you bring to the table:

1. 1-3 years' auto body repair experience, including knowledge of estimating software (Audatex and Mitchell) or an equivalent combination of post-secondary education in a related industry (or any combination of equivalent education and experience).
2. Comprehensive knowledge of the principles and techniques of automobile physical damage repairs and replacement.
3. Computer proficient and able to effectively navigate through various systems.
4. Strong analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusions.
5. Completion of I-Car and/or technical courses is an asset.
6. Effective verbal and written communication skills with the capability to draft claims reports.
7. Commitment to continuing education.
8. Must be customer driven.
9. Bilingual is an asset.
10. No Canadian work experience required; however, must be eligible to work in Canada.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

1. A financial rewards program that recognizes your success.
2. An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
3. An extensive flex pension and benefits package, with access to virtual healthcare.
4. Possibility to purchase up to 5 extra days off per year.
5. An annual wellness account that promotes an active and healthy lifestyle.
6. Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
7. A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
8. Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
9. Inspiring leaders and colleagues who will lift you up and help you grow.
10. A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.