Appraiser Success Specialist – British Columbia

RPS Real Property Solutions; Toronto; Remote; CAD 42,000 - 54,000; Full time

Job summary

A leading Canadian provider of outsourced real estate solutions is seeking an Appraiser Success Specialist. This full-time role focuses on managing appraisal orders, enhancing client experiences, and building strong relationships with Appraisers. Ideal candidates will have customer service experience and strong interpersonal skills. The position offers a flexible remote schedule and a contract duration of 6 months.

Benefits

RRSP

Medical & Dental

Vacation

Personal Days

Health & Wellness Subsidy

Qualifications

• 1–3 years customer service experience in a similar environment.
• Ability to anticipate needs and exceed expectations.

Responsibilities

• Manage the lifecycle of in-progress orders with Appraisal firms.
• Complete outbound calls to appraisers and lenders for required information.
• Seek opportunities to improve processes and performance.

Skills

Customer Obsessed

Interpersonal Skills

Active Listening

Critical Thinking

Education

High School

College

University

Tools

Microsoft Office

Job description

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About the job:

Work Status: Full time role (6 months contract)

Department: Success Team

Location: Remote: British Columbia, Canada

Hours Worked: 40 hours per week, with a flexible schedule from 8am-8pm (EST). Shifts during evenings, weekends, or public holidays may be required.

Salary Band Grade: $42,750, $47,250, $54,000

Benefits: RRSP, medical & dental, vacation, personal days, health & wellness subsidy

About RPS Real Property Solutions:

RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions, including property valuations, business intelligence, and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies, and economic research firms to help them make informed decisions with confidence.

Value & Overview of the Role

The objective of this role is to set up our Appraisers and Clients for success through proactive order management. This involves reducing turnaround times, minimizing unnecessary calls, and enhancing the experience for Appraisers and Clients. As an Appraiser Success Specialist, you will be driven by collective success, personable, professional, and collaborative. You will work closely with Appraisal Firms and Appraisers to minimize delays and expedite appraisal orders.

Accountabilities

• Proactively manage the lifecycle of in-progress orders by working closely with Appraisal firms and Appraisers on:
• Ensuring Appraisers set up appointments and deliver reports within established service levels
• Obtaining all necessary information for order completion
• Adding detailed notes to the portal on steps taken to expedite orders and inform clients
• Building strong relationships with Appraisal firms and Appraisers to establish RPS as a trusted brand

• Complete outbound calls to appraisers and lenders to obtain required information and documents
• Seek opportunities to improve processes and performance
• Utilize all available tools effectively
• Participate in other Success Team activities as needed

Work Experience / Skills & Knowledge

• 1–3 years customer service experience in a similar environment
• Customer Obsessed: Understand appraisers and clients, anticipate needs, and strive to exceed expectations
• Interpersonal Skills: Develop and maintain positive relationships and facilitate constructive interactions
• Active Listening: Listen to underlying messages and be receptive to feedback
• Critical Thinking: Assess client needs and determine best actions creatively to resolve challenges
• Technology: Knowledge of Microsoft Office (Word, Outlook, Excel)

Education

High School, College, or University

Application Process:

Interested candidates should submit their resume and cover letter to [e-mail]. The detailed job description is attached for reference.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management

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