IMAC Desktop Tech

TekWissen LLC; Winnipeg; On-site; CAD 34,000 - 48,000; Full time

Job summary

TekWissen Group is seeking an IMAC Desktop Tech for an onsite assignment in Winnipeg, MB. You will provide hands-on IT support for hardware and software, ensuring devices function according to specifications.

This temporary 4-month role requires strong troubleshooting skills, hardware handling, imaging, and adherence to installation guidelines on client sites across Manitoba.

Qualifications

• Onsite technical support for hardware and software issues.
• Experience with laptops, desktops, tablets, printers.
• Ability to perform hardware upgrades and OEM warranty checks.
• Familiarity with SCCM and standard installation guidelines.

Responsibilities

• Provide onsite support to internal or external customers.
• Troubleshoot on-site software and hardware issues.
• Resolve higher-level server/network equipment issues or perform maintenance.
• Set up computer hardware with network and power connections.
• Ensure imaging and deployment of approved images.
• Coordinate with Deployment Coordinator for follow-up.

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions tour clients world-wide. The below job opportunity is with one of our clients whis a global information technology company that provides high performance and industry focused solutions integrated with leading edge security tclients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title:

IMAC Desktop Tech
Location: Winnipeg, MB, R3E 3L7
Duration: 4 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description:

• Responsible for providing onsite support tinternal or external customers in resolving complex or escalated technology issues.
• They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers.
• Resolve higher level support tservers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks.
• Set up computer and related equipment hardware on the work bench with network and power connections
• Validate system was pre-imaged with correct and approved image
• If there are additional hardware upgrade options purchased (such as additional RAM, graphic card, OPAL hard drive), this hardware upgrade equipment must be installed by a qualified technician in the appropriate computer.
• Confirm that all IT Hardware is operating tmanufacturer specifications; Any IT Hardware faults discovered must be repaired under approved OEM warranty prior tdeployment.
• Perform any configuration setup as documented in standard installation guidelines; for example, installation of business unit approved SCCM pre-built software packages (if applicable)
• For IT Hardware installations at sites outside of the staging facility:
• Re-pack IT Hardware, if applicable, apply provided shipping label sthat it is ready for shipping utilizing in-house mailroom services tship equipment tuser location.
  • Installation Technician loads and transports IT Hardware texternal site for installation.
  • On-site installation locations may be any location in Manitoba that is a client site.
• The Installation Technician will unpack (where applicable) and set up new IT Hardware at the end user location, replace existing IT Hardware at end user location, perform network connection and configuration (where applicable), transfer any data from old computer tnew computer (where applicable), provide basic orientation tend user tensure new IT Hardware is operational, ensure installed software is configured tend user s expectations, and arrange for existing IT Hardware tbe returned tsurplus location; In the event of any unresolved issues, the technician shall inform the Deployment Coordinator before leaving end user s location tarrange appropriate follow-up action;
• Perform image procedure using approved infrastructure, tools (i.e. SCCM) and provided guidelines at the staging rooms

TekWissen Group is an equal opportunity employer supporting workforce diversity.