IKEA for Business Manager

IKEA Gruppe; Ottawa; On-site; Confidential; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP matching

Annual bonus incentive plan

Flexible spending account

Life insurance

Discounts on products

Job summary

IKEA Gruppe in Ottawa, Canada, is seeking an experienced sales leader to drive B2B interior solutions and build lasting local business relationships. The role focuses on understanding customer needs, presenting tailored solutions, and guiding projects to completion with colleagues across functions.

The position emphasizes multichannel engagement, strong customer service, and a passion for IKEA design and sustainability.

Qualifications

• Formal qualifications in Sales, Business Management, Marketing or equivalent.

Responsibilities

• Be an IKEA Ambassador by understanding that you impact our customer's experience by being able to offer solutions and answer questions that relate to their home furnishing needs.

Skills

Sales skills

Multichannel sales

Customer service

People skills

Communication

Attention to detail

Education

Sales or Marketing degree

Job description

Who you are

• You have extensive knowledge of sales techniques and mechanisms as well as the pulse of the market (customers, competition, news).
• You follow up and measure performance of output and capture learnings to improve planning and performance moving forward.
• You have experience delivering a multi-channel experience that adds value to the many people and inspires a home furnishing movement.
• You have formal qualifications in Sales, Business Management, Marketing or equivalent.
• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
• Your customer service skills are top notch - you can assess a customer's needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment

What you'll be doing day to day

• Be an IKEA Ambassador by understanding that you impact our customer's experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
• Acquire and maintain long-lasting business relations with local businesses.
• Perform customer needs analysis as input for the B2B Interior Designer
• Actively work together with colleagues in other functions to secure the customer's order can and will be fulfilled and the customer stays up to date with any changes to the plan.
• Present, negotiate and sell larger projects to the customer and his or her stakeholders/management group.
• Create sales quotations, follow-up on customer journeys and see projects to completion.
• Meet with customer in customer meeting points or at the customer's location
• Advise customers on the IKEA product range appropriate for the customer's intended use and provide additional information around certificates and standards the products live up to in order to meet local standards and regulations.
• Understand and contribute to department action plans.
• Maximize sales by providing helping the customer to find solutions and services that meet his needs and budget.

Together as a team

We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That's why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as: IKEA For Business Manager

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

The starting rate/ salary for this position ranges from 58,960 CAD to 81,070 CAD and will be based on relevant work experience.