IDC Relationship Manager

Intelcom | Dragonfly; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading last-mile carrier in the e-commerce sector is seeking a management-level HR professional to lead a team of specialists. The role involves fostering a collaborative culture, managing projects, and resolving disputes. Ideal candidates will have extensive HR experience and strong communication skills, with a focus on employee and industrial relations.

Qualifications

• 7 to 10 years of management experience.
• Proven experience as an HR generalist or advisor.

Responsibilities

• Lead and mentor a team of relationship specialists.
• Manage IDC-related projects and ensure deadlines are met.
• Conduct investigations into partnership relations issues.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Conflict Resolution

Bilingual (French and English)

Education

Bachelor's degree in Human Resources

Master's degree or HR certification

Tools

Microsoft Office Suite

Job description

Lead, mentor, and supervise a team of relationship specialists, providing guidance and support in their daily activities.

Foster a collaborative and high-performance team culture, promoting professional development and growth.

Identify training needs within the team and coordinate relevant professional development opportunities.

Conduct regular performance assessments and provide constructive feedback to enhance individual and team capabilities.

Foster collaboration and communication within the IDC relationship team and with other departments.

Encourage knowledge-sharing and best practice dissemination among team members.

Project Management:

In collaboration with the IDC team and other stakeholders, manage IDC-related projects, ensuring deadlines are met and project objectives are achieved.

Partnership Relations:

Conduct investigations into partnership relations issues, ensuring fair and consistent resolution.

Provide guidance on dispute resolution strategies, promoting fair and amicable solutions.

Prepare comprehensive reports and recommendations based on investigation findings.

Mediate and resolve disputes, grievances, and conflicts between Intelcom and the IDC.

In collaboration with the legal team, act as the first point of contact for all formal IDC-related disputes and represent the company in proceedings as required.

Build and maintain positive relationships with union representatives and officials.

Act as a liaison between the organization and union entities, fostering open communication and collaboration.

Provide guidance to leadership on work stoppage preparedness and effective communication strategies.

Compliance:

Collaborate with legal, compliance, and finance teams to ensure adherence to the terms of IDCs sub-contracting agreements.

Skills and Experience required:

Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification is a plus.

7 to 10 years of management experience.

Proven experience as an HR generalist or advisor, with a focus on employee and industrial relations.

Knowledge of the transport and logistics industry is preferred.

Excellent interpersonal and communication skills.

Strong problem-solving and conflict resolution abilities.

Demonstrated ability to handle sensitive and confidential information.

Proficient in Microsoft Office Suite.

Willingness to travel as needed.

Bilingual (French and English) - written/spoken.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.