ICAT Manager - Performance Infrastructure

Johnson Controls; Richmond Hill; On-site; CAD 110,000 - 147,000; Full time

Job summary

Johnson Controls is seeking an IT Operations Manager to lead IT and technology services for the P3 portfolio across healthcare, courts, and education sites. You will manage IT systems, security, and vendor relations while guiding cross-functional teams to meet uptime targets.

Role requires extensive IT operational experience, healthcare sector familiarity, and strong collaboration across user, development, and support groups.

Qualifications

• Minimum ten years experience with demonstrated performance in IT or Technology fields.
• Experience working in Healthcare, preferably within a Public Private Partnership (P3) contract is preferred
• Experience with construction project standards as well as IT operational standards
• Must have previous and proven IT and Technology operational experience
• Demonstrated ability to work in a team environment; ability to communicate well both verbally and in written formats.
• Sound commercial decisions making skills with an understanding of IT contract subcontract relationships and management.
• IT / Technical certifications.

Responsibilities

• Manage information technology and computer systems by planning, organizing, controlling and evaluating IT and electronic data operations.
• Direct a team of IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• Ensure that all IT service incidents are identified and resolved as per the defined service levels.
• Ensure security of data, network access and backup systems. Ensure that all scheduled maintenance activities are completed on the IT systems.
• Design, develop, implement and coordinate systems, policies and procedures. Prepares and reviews Standard Operating Procedures, written instructions and technical literature for use within the P3 business for IT.
• Manages client expectations and contract service levels to mitigate performance risk. Communicates the specialized nature of this part of the business to the P3 Bid teams, clients, Project Co partners and interfaces with our Operational subcontractor.
• Provides advanced technical support on ICAT matters to operational teams in an advisory capacity.
• Plans, conducts, schedules and controls operative tasks and strategies to maintain ICAT systems, upgrade to current versions and define required lifecycle investments in ICAT systems.
• Builds and maintains vendor relationships and manages the purchase of hardware and software obligations as a part of routine maintenance and Lifecycle obligations.
• Lead cross-functional, global and diverse operational teams. Plan for, and acquire, necessary resources and coordinate the efforts of core, extended and support team members, contractors or consultants in order to deliver programs according to plan.
• Analyses advances in IT systems and equipment and assesses the impact on current operations, particularly the contract requirement to provide integrations.
• Handle annual budget and ensure cost effectiveness. Assist in planning and forecasting yearly network hardware and software for budgeting.
• Work collaboratively with other managers within the P3 organization and the larger Sustainability Infrastructure group.

Job description

What You Will Do

As the IT and Technology Project Manager on the Johnson Controls Public Private Partnership (P3) team, you will be responsible for the delivery of IT and Technology related services for the P3 sites.

Responsibilities

As an IT Operations Manager reporting to the ICAT Customer Business Director, IT and Technology, the operations manager will be responsible for the IT systems currently deployed at Johnson Controls P3 client sites. Sites will include 7X24 critical care healthcare facilities, court houses, correctional facilities and educational sites.

IT technology in the P3 portfolio will involve:

• CCTV Systems
• Access Control
• Real Time System Locating (RTLS)
• Nurse Call
• Building Automation Systems
• Digital Signage
• Network (Wired and Wireless)
• IT Infrastructure such as servers and SANs
• DAS (Distributed Antenna Systems)
• Cyber Security

The key requirement for this role is to apply IT best practices to ensure that the systems achieve 99.999% uptime and meet JCI’s contract obligations.

How You Will Do It

• Manage information technology and computer systems by planning, organizing, controlling and evaluating IT and electronic data operations.
• Direct a team of IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• Ensure that all IT service incidents are identified and resolved as per the defined service levels.
• Ensure security of data, network access and backup systems. Ensure that all scheduled maintenance activities are completed on the IT systems.
• Design, develop, implement and coordinate systems, policies and procedures. Prepares and reviews Standard Operating Procedures, written instructions and technical literature for use within the P3 business for IT. Act in alignment with user needs and system functionality to contribute to organizational policy.
• Manages client expectations and contract service levels to mitigate performance risk. Communicates the specialized nature of this part of the business to the P3 Bid teams, clients, Project Co partners and interfaces with our Operational subcontractor.
• Provides advanced technical support on ICAT matters to operational teams in an advisory capacity. Participates in technology transfer initiatives among the IT Departments, Subcontractors and other company departments focused on the application of technology to business processes.
• Plans, conducts, schedules and controls operative tasks and strategies to maintain ICAT systems, upgrade to current versions and define required lifecycle investments in ICAT systems. Determine appropriate balance between self-perform and outsourced support services for delivery of ICAT systems and equipment.
• Builds and maintains vendor relationships and manages the purchase of hardware and software obligations as a part of routine maintenance and Lifecycle obligations. Functions as P3 Solutions representative to manage relationships between the P3 business and our subcontractors and technology partners.
• Lead cross-functional, global and diverse operational teams. Plan for, and acquire, necessary resources and coordinate the efforts of core, extended and support team members, contractors or consultants in order to deliver programs according to plan. Coach, mentor and motivate team members to take positive action and accountability for assigned work.
• Analyses advances in IT systems and equipment and assesses the impact on current operations, particularly the contract requirement to provide integrations. Propose solutions to determine customer needs and develop plans to introduce and deploy new technology applications in an acute care hospital focused on digital applications to process.
• Handle annual budget and ensure cost effectiveness. Assist in planning and forecasting yearly network hardware and software for budgeting. Keep the plan updated throughout the year on a quarterly basis.
• Work collaboratively with other managers within the P3 organization and the larger Sustainability Infrastructure group.

Required

Minimum ten years experience with demonstrated performance in IT or Technology fields.

Experience working in Healthcare, preferably within a Public Private Partnership (P3) contract is preferred

Experience with construction project standards as well as IT operational standards

Must have previous and proven IT and Technology operational experience

Demonstrated ability to work in a team environment; ability to communicate well both verbally and in written formats. Ability to work collaboratively with user, development and support groups. Good political acumen with flexibility & adaptability to changing situations.

Sound commercial decisions making skills with an understanding of IT contract subcontract relationships and management.

IT / Technical certifications.

Preferred

Preferable a BSc in Engineering or Computer Science or equivalent certifications and work experience.

Industry certifications are an asset

Who We Are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

HIRING SALARY RANGE

$109,800 - $146,600 CAD (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us