IAM Technical Support

Tata Consultancy Services; Calgary; On-site; CAD 90,000 - 140,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking an IAM specialist to administer SailPoint IdentityIQ and Okta, manage access provisioning, and support governance processes across enterprise applications.

The role emphasizes troubleshooting authentication issues, implementing security best practices, and collaborating with security and infrastructure teams to ensure compliance and operational excellence.

Qualifications

• Good years of IAM/IGA experience.
• Strong hands-on experience with SailPoint IdentityIQ and Okta administration.
• Experience troubleshooting authentication, authorization, and provisioning issues.
• Excellent problem-solving, analytical, and communication skills.

Responsibilities

• Administer, configure, and support SailPoint IdentityIQ and Okta environments.
• Develop and maintain SailPoint rules, workflows, forms, reports, and customizations.
• Troubleshoot SSO, MFA, federation, provisioning, directory synchronization, and user access issues.
• Support identity lifecycle management, access provisioning, certifications, and governance processes.
• Integrate IAM platforms with enterprise applications using APIs, web services, and identity protocols.
• Monitor system performance, resolve incidents, and implement security best practices.
• Collaborate with security, infrastructure, and application teams to ensure compliance and operational excellence.

Skills

SailPoint IdentityIQ

Okta Workforce Identity Cloud

Identity Governance & Administration

Identity & Access Management

SAML 2.0, OAuth 2.0, OpenID Connect

LDAP, Active Directory

REST APIs, Web Services

JSON, XML

User Provisioning & Access Certs

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required Skills:

• SailPoint IdentityIQ (IIQ)
• Okta Workforce Identity Cloud
• Identity Governance & Administration (IGA)
• Identity & Access Management (IAM)
• SAML 2.0, OAuth 2.0, OpenID Connect (OIDC)
• LDAP, Active Directory
• REST APIs, Web Services
• JSON, XML
• User Provisioning & Access Certifications

Qualifications

• Good years of IAM/IGA experience.
• Strong hands-on experience with SailPoint IdentityIQ and Okta administration.
• Experience troubleshooting authentication, authorization, and provisioning issues.
• Excellent problem-solving, analytical, and communication skills.

Key Responsibilities

• Administer, configure, and support SailPoint IdentityIQ and Okta environments.
• Develop and maintain SailPoint rules, workflows, forms, reports, and customizations.
• Troubleshoot SSO, MFA, federation, provisioning, directory synchronization, and user access issues.
• Support identity lifecycle management, access provisioning, certifications, and governance processes.
• Integrate IAM platforms with enterprise applications using APIs, web services, and identity protocols.
• Monitor system performance, resolve incidents, and implement security best practices.
• Collaborate with security, infrastructure, and application teams to ensure compliance and operational excellence.

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.