I.T Field Service Technician

MBI I.T. Services; Schumacher; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated I.T. Field Service Technician to join their team. This role involves maintaining and troubleshooting computer systems while providing exceptional support to users. The ideal candidate will have strong technical knowledge, particularly in Windows operating systems, and excellent communication skills. You will be responsible for ensuring that hardware and software systems are running smoothly, training employees, and traveling to various locations as needed. This position offers competitive pay and the opportunity to work in a dynamic environment with potential for contract extension.

Benefits

Mileage Compensation

Travel Time Compensation

Qualifications

• 2-4 years experience as a Field IT Technician.
• Strong knowledge of Windows 7 and 10 operating systems.
• Ability to lift 20 lbs.

Responsibilities

• Troubleshoots and repairs computer systems and peripherals.
• Documents and maintains hardware and software systems.
• Trains employees and identifies product failures.

Skills

Windows 7

Desktop Support

Communication Skills

Customer Service

Hardware Support

iMac Support

Education

High School Diploma

College or University Enrollment/Degree

Tools

Technical Manuals

OEM Guides

Job description

INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?

We are currently hiring for a contract I.T Field Service Technician job in Timmins, ON You must have 2-4 years of experience in this role and have a strong knowledge of Windows 7. Experience in Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac. POS experience is a plus but not required. The ideal candidate would have good communication skills, be customer-friendly, and should be comfortable traveling long distances.

Duration: 2 YEARS (possibility of an extension).

I.T. Field Service Technician job responsibilities:

• Maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports user account information including rights, security, and systems groups.
• Trains employees, identifies and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Available to work extended hours including weekends and evenings for the duration of the contract.
• Strong written and verbal communication skills.
• High school diploma and college or university enrollment/degree.
• 2+ years experience working as a break/fix Field IT technician and or lead break/fix Field IT technician.
• Excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems.
• Working technical knowledge of current protocols, operating systems, and standards.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Able to develop and interpret technical documentation for training and end-user procedures.
• Familiar with personal computers/printers/wireless connectivity devices.
• Possession and use of an owed car for travel between locations.
• Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.
• Ability to lift a 20 lbs. box from the floor to a tabletop surface.

Nice to Have:

• College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
• CompTIA A+ certifications.
• Cisco or Microsoft certifications.

Compensation: $28-30/hour

Incentives:

• Mileage- Both ways at $0.38/km minus the first 20 km.
• Travel time- Last site location back to HUB.