Hybrid SaaS Support Associate — Engineering

Trackunit; London; Hybrid; CAD 55,000 - 60,000; Full time

Job summary

Trackunit, a leading SaaS-based IoT solution for the construction industry, is seeking a Customer Support Associate in London, Ontario. You will be the friendly voice helping customers globally by phone and email, with a focus on resolving issues promptly and professionally in a hybrid work setting.

This foundational role welcomes candidates fresh to tech or with customer support backgrounds, offers growth into specialized support or customer success, and includes a clear path to progress as you

Qualifications

• Fluent in English, written and spoken.
• French language skills are a strong asset.

Responsibilities

• Be the first point of contact for customers, supporting administrative and product-related questions via phone and email with speed, accuracy, and genuine care.
• Guide customers step by step so they can unlock the full potential of their Trackunit solutions.
• Keep things running smoothly behind the scenes — documenting interactions, tracking progress, and following every request through to resolution.
• Collaborate with colleagues across the globe to share insights and solve challenges for more complex customer accounts.
• Build trust and long‑term relationships with customers by listening actively, communicating clearly, and turning challenges into effortless experiences.
• Empower customers through knowledge — pointing them to our self‑service help center resources and encouraging self‑service wherever it makes sense.

Skills

Fluent English

French (asset)

Job description

Trackunit, a leading SaaS-based IoT solution for the construction industry, is seeking a Customer Support Associate in London, Ontario. You will be the friendly voice helping customers globally by phone and email, with a focus on resolving issues promptly and professionally in a hybrid work setting.

This foundational role welcomes candidates fresh to tech or with customer support backgrounds, offers growth into specialized support or customer success, and includes a clear path to progress as you