Hybrid Network & Systems Administrator - Municipal IT

municipalityofporthope; Port Hope; Hybrid; CAD 95,000 - 117,000; Full time

Benefits offered by this job

Optional OMERS Pension Plan from the d

Work-life Balance Initiatives

Wellness, Social and Staff Ambassador

Employee and Family Assistance Plan

Perks and Savings Partnerships

Job summary

Port Hope Municipality is seeking a Network and Systems Administrator to ensure the efficient operation, security, and maintenance of municipal IT systems and infrastructure. The role requires configuring, troubleshooting, and optimizing hardware, software, and network resources while supporting organizational growth.

Ideal candidates have post-secondary IT education, relevant certifications, 3–5 years of public-sector experience, strong Microsoft 365 administration knowledge, and a proactive

Qualifications

• Post-secondary education in Information Technology.
• Certifications such as CompTIA Network+, CompTIA Security+, Cisco CCNA, Microsoft Certified: Azure Administrator, or similar certifications are preferred.
• Minimum of 3-5 years of experience in network administration, systems administration, or related IT roles, preferably within a public sector environment.
• Experience with IT project management, including planning, implementation, and troubleshooting of IT infrastructure upgrades, migrations and integrations.
• In-depth knowledge and experience of the Microsoft 365 administrative portals.
• Proven ability to diagnose and solve IT systems and network problems across various platforms in a variety of ways – over the phone, remote, or in-person.
• Understanding of hosted (cloud-based) solutions, networks (protocols and standards), network security, application support, multi-factor authentication, and mobile device management.
• Commitment to continuous education in Information Technology to stay current with emerging trends and technologies.

Responsibilities

• Administer, configure, and maintain servers, workstations, and other IT systems, ensuring optimal performance, and security.
• Administer and support Microsoft SQL Server and other municipal database platforms to ensure data availability, integrity, performance, and security. Monitor and tune database health, troubleshoot, and resolve issues.
• Monitor network performance, troubleshoot issues, and ensure minimal downtime by proactively identifying and resolving network-related problems.
• Lead the implementation and management of network security measures, including firewalls, VPNs, and encryption protocols to safeguard sensitive data.
• Install, configure, and update operating systems, applications, and firmware for all systems in use by the municipality.
• Review the status of system backups, address issues that may arise, and ensure backups are tested regularly to ensure data integrity.
• Implement and enforce security policies and procedures to protect municipal IT infrastructure against unauthorized access, cyber threats, and data breaches, ensuring compliance with security protocols.
• Review vulnerability assessments, recommend improvements and apply remedial action.
• Provide technical support to municipal employees, troubleshooting and resolving hardware, software, and network-related issues in a timely and efficient manner.
• Train staff on the proper use of IT systems, tools, and security best practices to improve productivity and enhance overall IT knowledge.
• Plan, coordinate, and execute IT projects, including system upgrades, software installations, and new infrastructure implementations, ensuring alignment with the municipality's strategic goals and budget.
• Evaluate and recommend new technologies and tools to improve IT systems and processes.
• Coordinate with third‑party vendors and service providers for hardware, software, and network services, ensuring compliance with municipal requirements and service level agreements (SLAs).
• Install and configure hardware, software, systems, and network devices to municipal standards.
• Act as the lead in responding to IT incidents, including network outages and security threats, ensuring prompt resolution and system recovery.
• Conduct root cause analysis after major incidents and implement measures to prevent future occurrences and reduce risk.
• Stay current with emerging technologies and best practices in network and systems administration, bringing forward recommendations for improving the municipality’s IT infrastructure.
• Assist in the long‑term planning and strategy for the municipality’s IT systems, ensuring they meet the growing technological demands of the corporation.
• Assist with the acquisition of new software and hardware.
• Assist in reviewing the effectiveness of operational standards, procedures and processes, and recommend changes.
• Maintain current and accurate inventory of technology hardware, software and resources and follow disposal procedures.
• Maintain accurate and up to date records and notes for all repairs, upgrades, and installations.
• Assist the Helpdesk and IT Technician when required in a timely and efficient manner both remote and in person.
• In the event of critical system issues, system patching, network outages, or other emergencies that compromise continuous operations, must perform 'On-Call' duties as required in limited circumstances. This may necessitate planned or unplanned work during evenings and/or weekends and make every effort to have themselves available to respond to after‑hours calls to minimize downtime.
• Adhere to high standards of ethical behaviour and demonstrate an understanding that personal actions impact the public’s perception of the Municipality.
• Perform other duties as assigned by the Manager, IT or designate.

Skills

Network administration

Systems administration

IT project management

Microsoft 365 administration

Troubleshooting

Security best practices

Education

Post-secondary education in Information Technology

Tools

Microsoft SQL Server

Azure

VPNs

Job description

Port Hope Municipality is seeking a Network and Systems Administrator to ensure the efficient operation, security, and maintenance of municipal IT systems and infrastructure. The role requires configuring, troubleshooting, and optimizing hardware, software, and network resources while supporting organizational growth.

Ideal candidates have post-secondary IT education, relevant certifications, 3–5 years of public-sector experience, strong Microsoft 365 administration knowledge, and a proactive